- edited 06-22-2018 11:41 AM by ATTCustomerCare
Everything You Need To Know About Billing Promotions
Have your promotions expired? Are you wondering why your promotions are not on your bill? Check out the info below to check what promotions may be available to you, how to verify your promotions, and more!
Tips for Renewing Promotions
Did you know you can sign into your account to see what offers are available to you? It is super easy!
Then click on “View all offers” to see what offers are available to you. You will be redirected to another page where can make account changes.
Note: If you are interested in a new product or service, visit www.att.com for the most current promotions.
If your promotion is missing, not to worry, we have some information that help straighten out!
If you just added promotions:
If the promotions are not listed, chat with us. We will make this right!
General Promotion Information
Some promotions are no longer available to add after 45 days.
AT&T Customer Care
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Solved by: Go to Solution.
10-13-2016 2:36 PM
Get all the information you need about Billing Promotions!
10-13-2016 4:44 PM
have been with att since dial up a long while....and same phone..ATT kept wanting and trying to get me to switch. 1st time my price was going to end up being more than what they said. so I cancelled. This time I called several times before the install and the drilling of my home. Guaranteed a promotional price for two years. plus $100 gift card. Got my first bill correct. Said I met the criteria didn't need tv. already had dish network. (later July contract amount changed) Then a social media manager and many calls to att apologized and fixed it back to my promotional 2year rate end of August....About 9 days later switched without my permission. Now A guy (manager) told me today after amost 4 months . "Sorry all of our ATT people told you wrong." All the personnel.told me wrong. This is wrong!!!! My contract Service Summary, promotion is correct. My first bill was correct. ATT you need to find a way to credit this and give customers what was promised to them. Especially for switching. drilling in their homes.
01-13-2017 4:11 PM
07-14-2017 9:13 AM
We received your PM! Check out this article regarding renewing your promotions. It has information on how you can check for offers by logging into your account online.
07-18-2017 9:26 AM
When I signed up with AT&T I told them I have a budget and must stick to it so I must ensure that the promotional offers will keep me there. The person who sold me told me that there are always promotional and once one expires, I will be able to get the same or better office. Well, my internet promotion is getting ready to expire and when I call the customer resolution I was told that they cannot match what I had and it will be much more which push me outside my budget. The reps attitude was take or leave it....so, I guess I will be looking elsewhere!
08-10-2017 8:29 PM
Since A T & T discontinued the LIFELINE in March 2017, my landline phone bill has been so hard to understand. I have called Customer Service every month and talked to a different person. I have made a note of names and dates and times of the reps that I spoke to. Every one has a different answer, and some of hem would give me a small credit for loyalty. They all would try to sell me something. I do not want to purchase anything. All I need is my landline phone with A T & T that I have had since 1965. One of the customer service reps was so ignorant that he told me that the State of Wisconsin discontinued the LIFELINE and that it was Governor Walker that did it !!! Now I know that LIFELINE is a federal benefit!!! And A T & T was the party that killed the lifeline for the senior citizens!!! I have the names of everyone that I have talked with. Now my bill is wrong again, so I will be making another call!!!
12-12-2017 9:12 AM
I CANNOT FIND ANY AVAILABLE PROMOTIONS TO LOWER MY ATT BILL.
TELEPHONE SERVICE IN THE PHILLIPINES IS TERRIBLE.
PLEASE HELP ME. I HAVE TRIED THE ONLINE SITES, TRIED LOOKING AT MY ACCOUNT, AND NOTHING SEEMS HELPFUL.
SURELY THERE ARE PROMOTIONS TO KEEP LOYAL SENIOR CITIZENS WHO HAVE BEEN WITH YOU FOR MANY YEARS.
PLEASE. HELP.... WHERE CAN I FIND OR OBTAIN SOME RELIEF FOR MY PHONE AND INTERNET CHARGES......
05-24-2018 4:14 AM
I have never seen an offer for uverse tv come up on my account, never. and if I call to get the promotion extended or renewed, I am told that I can not.
01-01-2019 7:11 PM
I have been an att customer for over 20ys. I have had uverse ever since it first rolled out. Why is att trying to force me to move to direct TV??? I have heard nothing but bad times about it. I asked the Eastern Asian rep why i should switch to direct tv and he said bc i would lower my bill by $30 for a promotional period of 12mo. And then it would go up to the regular rates? I told him i don’t want direct TV i like Uverse but i am not happy they have increase my bill by $80 per mo! He said that their is nothing more he can do for me if i want to keep Uverse. I was pretty upset bc i have had uverse for a long time but i can’t afford another $80 a month for cable. After spending some time thinking about this i think it is time to “cut the cord”. Any thoughts on this? Not sure how i am going to be able to make it with cable?