Please can I get my bill in English? I don't speak Spanish! I called andtalked to someone but its still not changed.

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Please can I get my bill in English? I don't speak Spanish! I called andtalked to someone but its still not changed.

How do I get my phone bill in English?

Message 1 of 6 (2,691 Views)
ACE - Master

Re: Please can I get my bill in English? I don't speak Spanish! I called andtalked to someone but its still not changed.

Go here: myAT&T Login - Pay Bills Online & Manage Your AT&T Account and log in with your credentials you used when you signed up for uverse.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6 (2,691 Views)
ACE - Expert

Re: Please can I get my bill in English? I don't speak Spanish! I called andtalked to someone but its still not changed.

BeeBeeSa, Eso podría no ser útil si las instrucciones están en español.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 6 (2,691 Views)
ACE - Master

Re: Please can I get my bill in English? I don't speak Spanish! I called andtalked to someone but its still not changed.

No sé por qué algunos de estos puestos son empezados

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 6 (2,691 Views)
Community Support

Re: Please can I get my bill in English? I don't speak Spanish! I called andtalked to someone but its still not changed.

Hi gidgetjan3130,

Hopefully, you were able to navigate the link that beebeesa provided. It may be hard because it could be set in Spanish, but once you log in, to get to the language settings you would Go to My Account - My Profile - User Information - there is a click button for Browser Language - click English.

If you are having issues with this, let us know and we would be glad to help. Also, just for additional information if we do have to take it one step further, with your phone bill, is it a cell phone, land line phone, or U-verse VOIP phone?

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 6 (2,691 Views)
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Employee
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Accepted by Anonymous
‎09-30-2015 1:39 AM

Re: Please can I get my bill in English? I don't speak Spanish! I called andtalked to someone but its still not changed.

Hi, gidgetjan3130

I wanted to test this out for you with my att.net account. I know this can be rather difficult with all the choices in Spanish. Here's a step-by-step screenshot based solution that will show you how to switch it back (After login) when everything is set to Spanish.

Perfil = Profile

Actualizar Mi perfil = Update My Profile

Spanish Profile Step 1.png

Informacion de la cuenta = Account Information

Modificar = Modify/Edit

Spanish Profile Step 2.png

Select "Ingles" (English)

Guardar Cambios= Save Changes

Spanish Profile Step 3.png

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 6 (2,691 Views)
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