07-14-2015 5:36 PM
Solved by: Go to Solution.
10-02-2016 10:32 AM
So yesterday, I spent another hour on the phone, telling them I have been
overcharged $450 over last 6 months. Anna from Arizona in Retention
department told me she could only start giving me the price you promised
months ago, starting now, and give me only a $100 credit. I need a credit
of at least $400 since this is what AT&T told me they would charge me. Do
you not honor the contract? You have a recorded conversation of the offer
and agreement. I told her that was unacceptable and she told me a
supervisor would call me in about a half hour. Of course, no call! She also
didn't tell me that by giving me the $110 deal last night she was going to
take away channels and slow down the internet speed. Unbelievable customer
10-02-2016 2:27 PM
No, I have called and talked to them five times now over the last 6 months, about once a month. Each time nicely told that the billing issue would be fixed and I would get the right price. I was just saying yesterday I was on the phone AGAIN for like the 6th hour long call this last six months. I can only handle calling about once a month, I don't want to make a living out of calling them up and recomplaining about the same thin.Transferred to three departments, starting over each time, then told a supervisor will call you back in half an hour, nope no call.
10-02-2016 2:37 PM
So Skeeter you don't think the service provider has any responsibility in giving promised services, it's the customer's responsibility to make sure they get what was offered. You must be a paid shill for the company to be commenting on here. What did I do wrong as a customer if they said "we'll give you service for $110 "and I said "ok, do it" and then they sent me a bill for $190. Caveat Emptor is before the sale anyway, and I contacted them immediatelly plus the two months they begged me to wait after installation for the websites and billing to combine. Still 0 RESULTS.
10-03-2016 5:29 PM
I have been requesting that ATT correct my bill for seven months. Lots of false promises. I just don't have the energy to call again and explain what I have explained for seven months. I know you haven't done a thing wrong. Good luck with this.
10-20-2017 6:11 AM
I have unlimited data for 2 phones. It started on the 8th of September. Now att is saying I owe over a $1000 dollars for what amounts to 18 days (from August 20th to September 8th). They called me several times.when I returned there calls they informed me that I owed nothing. Then I get a disconnection notice in the mail. I called them back, now theyou say I have an over due bill. They also said it is due to data usage overrun. I'm trying to get a breakdown of they usage for that period but I cannot find it. What is going on here!!!
10-20-2017 3:37 PM
I have been with at&t for many years,no problums till combined with direct tv,have had nothing but a nightmare with billing for the last nine months,Was late in oct.2016,but caught it up week later.ever since its a problem,my cells=no problem,uverese=no problem,direct tv thru att&t=major problem,i had requested 8months ago to change my billing for 23rd-28th due to we get ss/disability,no problem,if they would have done it,as I have to call every month and every month I am lied to.So I got all copys of bills,att and direct tv,and yes I am paid up and over paid up also,i am so sick of having to call every month and be told they have no copy of bill being paid,thats bull----! why can't these people (some not all) just do there job,i have plenty cust.serv. reps tell me they see my bills are up to date.got a supervisor today,thinking I would get to the bottom of this with out having to take all my documents to social media,fb,local tv or to an attorney,but she said she could find nothing saying I paid,dam,my bank statement says different,and their billing don't match either. I find it hard to believe I'm the only one they are doing this to,i know I'm not as several of their c.s. reps told me I was not alone.Got a call saying unless I paid 157.00 today,service would be turned off,really??? I'm paid up,,,,,i also let the supervisor know if my sevice gets turned off,i will seek to get back all I was over charged,so its on,now looking for others they are doing this to,this is wrong to do ,but they get away with it,not from me any more.