07-14-2015 5:36 PM
Solved by: Go to Solution.
07-14-2015 5:48 PM
1) Your first month is prorated to the cycle date (i.e. you are charged a fraction of the cost equal to the fraction of the month between your installation date and your cycle date). Then you are charged a full month from that point on. It should be fairly well spelled out on your bill.
2) Anyone who told you there would be no equpiment fees misspoke. The first receiver (the DVR) is free. Every other receiver costs. You do also have to pay the monthly fee for the gateway.
3) Yes, there is a $10/month HD technology fee if you want the HD versions of the channels. You can elect not to pay it and watch SD channels.
07-14-2015 6:32 PM
IMO, the $10 monthly HD fee could probably be temporarily waived for a new customer. YMMV, but I've got them to give me all sorts of promotions and discounts through the years. The rumor is that newer customers typically get "free upgrade offers" and not "discounts off your current bill offers" but it's always worth calling in and seeing what they can do.
However, if you get U-450, you get the $10 HD fee included. I believe, although not sure, that you can also get one additional receiver included in that as well. It may be beneficial to upgrade, especially if you watch lots of HBO or Cinemax.
07-14-2015 7:19 PM
07-17-2015 1:29 PM
I have the same issue. They give you a monthly rate to get you to sign up but they don't tell you all the extras. Yes - it clearly states it on the bill but that's not the point. The point is that you were told one price when you agreed to sign up but you are actually paying a different price. And they lock you into a contract so you can't cancel even though you weren't given all of the information. Not very ethical. If they had to conduct business in the real world they would never get away with this. But since they are AT&T, you just have to bend over and take it.
08-27-2015 6:36 AM
I bought the U-Verse bundle, in may 2015, with taxes + insurance, $104.20, it is up to $194.53.august 2015, this is not the bundle I bought. I will not pay over my $104.20, I honor my contract, AT&T will Honor it too, because $104.20 is all they will get. or they can pick thier equipment up
09-23-2015 6:34 PM
09-01-2016 7:55 PM
They keep telling you that you don't need the HD charges on there. Yet, every time I turned-around, they put it back on my Bill without my Authorization. I've had to Call dozens of times to have it removed.
09-01-2016 8:02 PM
@AJLewis Agreed. The Fact that they keep adding numerous charges without asking, and billing for Months never received is what caused me to finally have to jump Ship.
Funny, they never really showed any signs they cared about me as a Customer 'till I told them I switched to a Competitor.
Billing for months Never received, and then Hanging-up on Customer's is simply Unacceptable behavior.
Incidently, I went with their Competition, and I now get More Channels & much, much Faster internet, for lower price. Kicker is that their Competition doesn't charge for HD.
At&t better wake-up and smell the Roses, and stop their unethical Billing practices, if they want to have any customers left. The Reports of their billing practices are piling-up, you can see it Really all over the internet.