Contributor
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3 Messages
Over billed?
I'm wondering if it is standard practice for AT&T to charge the full $92 monthly rate for 1.5 days of service. The technician wasn't even finished installing my service until 4:00 pm on 6/29 yet I was charged the full months worth of service. Had this been made clear I would have had service set up on the 1st of July instead. Very poor customer service. Additionally I was told by the sales rep when setting up that there were no equipment fees, yet on my bill I'm clearly being charged equipment fees making my bill be higher than what I thought I was originally agreeing to. On top of this it seems like my bill will be going up another $10 at the end of June when the HD technology fee promotional period ends. At no point was I made aware this rate would only last one month until I received my first bill, bringing my bill to almost $20 more per month than what I was being made to believe I had signed up for.
Accepted Solution
Official Solution
JefferMC
ACE - Expert
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35.1K Messages
9 years ago
1) Your first month is prorated to the cycle date (i.e. you are charged a fraction of the cost equal to the fraction of the month between your installation date and your cycle date). Then you are charged a full month from that point on. It should be fairly well spelled out on your bill.
2) Anyone who told you there would be no equpiment fees misspoke. The first receiver (the DVR) is free. Every other receiver costs. You do also have to pay the monthly fee for the gateway.
3) Yes, there is a $10/month HD technology fee if you want the HD versions of the channels. You can elect not to pay it and watch SD channels.
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baseballisback
ACE - Professor
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7.7K Messages
9 years ago
IMO, the $10 monthly HD fee could probably be temporarily waived for a new customer. YMMV, but I've got them to give me all sorts of promotions and discounts through the years. The rumor is that newer customers typically get "free upgrade offers" and not "discounts off your current bill offers" but it's always worth calling in and seeing what they can do.
However, if you get U-450, you get the $10 HD fee included. I believe, although not sure, that you can also get one additional receiver included in that as well. It may be beneficial to upgrade, especially if you watch lots of HBO or Cinemax.
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Mwendel
Contributor
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3 Messages
9 years ago
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mcaron99
Contributor
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3 Messages
9 years ago
I have the same issue. They give you a monthly rate to get you to sign up but they don't tell you all the extras. Yes - it clearly states it on the bill but that's not the point. The point is that you were told one price when you agreed to sign up but you are actually paying a different price. And they lock you into a contract so you can't cancel even though you weren't given all of the information. Not very ethical. If they had to conduct business in the real world they would never get away with this. But since they are AT&T, you just have to bend over and take it.
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rambo5th
Contributor
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3 Messages
9 years ago
I bought the U-Verse bundle, in may 2015, with taxes + insurance, $104.20, it is up to $194.53.august 2015, this is not the bundle I bought. I will not pay over my $104.20, I honor my contract, AT&T will Honor it too, because $104.20 is all they will get. or they can pick thier equipment up
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bocharlotte
Contributor
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1 Message
9 years ago
I read your information. Was it resolved?
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Mascagni
Tutor
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4 Messages
9 years ago
Sorry for the rant on your post. I, too, am just VERY tired of paying my hard earned money to a company that has failed to enable me to know what I'm being charged for.
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troyia32
Contributor
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2 Messages
8 years ago
All of this is horrible.
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padre_bill
Contributor
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3 Messages
8 years ago
ditto, AT&T does the same to me.
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LewisJ
Contributor
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2 Messages
8 years ago
AT&t needs to be reported to the FFC, They have been sued before for over charging customers, seems like they need to be sued again.
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