Preorder the iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max & Apple Watch Series 5 now!
Movie sound is going off & screen is freezing up.
Go to Solution.
We're happy to help!
Use the Troubleshoot and Resolve Tool to run diagnostics on your receiver and find a solution to the audio and video trouble.
Keep us posted!
Aminah, AT&T Community Specialist
Find out how you can watch the ACC Network (ACCN) on DIRECTV!