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No HD???

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No HD???

We have had AT&T  for our tv,  for the last few years!  All of a sudden 3 days ago, our HD channels said we were not subscribed to them! We called AT&T service people, all out of the US!  They kept telling us we weren’t paying for HD, but our plan/billing says it’s included in the U200 plan!

Time to leave AT&T

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Message 1 of 6
ACE - Expert
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Accepted by ACE - Expert (ACE - Expert)
Accepted by skeeterintexas
‎06-18-2019 3:50 AM

Re: No HD???

You said you had HD for years included.  So it had to be part of a promotion.  Promo's don't last forever.  Sometimes 2, generally 1 year.

 

HD is an extra $10 line item and it would appear on your bill one way or another.  If not part of a promo you should see that on your bill.  If it is I think you will still see it but with a discount listed to cancel it out.   So look at your bill.  Get into your myAT&T if you don't have a paper copy and see what the bill says about the "HD Technology Fee".

 

Hey, be happy they don't charge you extra for color!

 

You could move elsewhere if that's possible for you.  And if they claim they don't charge your for HD then you can be sure it's buried in the base fees somehow.

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Message 2 of 6
Employee

Re: No HD???

The only package that includes in HD is u450.

 

The u300, u200, ufamily and ubasic HD is a $10 option.

 

If bill says only package name HD is separate, if bill says ALL such as U200ALL (included) HD is part of package but priced $10 higher 

 

Example U200 list price $92 HD +$10 for $102 total. While U200ALL is $102 (the $10 HD fee is rolled up into standard price of $92). The pricing example was 2018 pricing before Jan 2019 price increase

 

Edit... U200 2019 prices are $5 higher. 

U200 Standard $97, HD $10 total $107.

U200 ALL (hd included) $107.

 

For those with older tvs or budget conscious can save $10 a month by only subscribing to STANDARD.

 

If change package example U450 to U300 will be STANDARD, desire HD add $10.

 

Thus if HD is no longer part of billing (changed package, new promo) HD is $10.

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 6
Tutor

Re: No HD???

Why would you just cut our HD, 4 days ago and not explain to us a price change!  We’ve had the same pkg. for 10+ years and have had it with the agreement that our UVerse U200 pkg. includes HD channels!  I will gladly send you a copy of our Channel Guide that reflects all I’ve said, and a copy of our contract that says the same!

Message 4 of 6
ACE - Expert

Re: No HD???

What does your BILL show?

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 6
ACE - Expert

Re: No HD???

Are you claiming you never had any price increases for 10+ years?  Impossible!  The packages increase every year (unfortunately) and no promo lasts that long either.  As you have been repeatedly told, check your bill?  And it's pointless to argue here too.  This is a public forum.  For billing problem call 800-288-2020 and ask for "billing".

___________________________________________________

This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 6
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