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New Secret ATT Service

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Tutor

New Secret ATT Service

I called ATT Today about their uVerse internet options.  I also have the uVerse 200 program.  I was told... "Hey we have a brand new uVerse service that you cannot access.  I can switch you today!   Lower costs! Faster Speeds!  But you have to cancel you current uVerse account and create a brand new account.  You must return all equipment and you will have a new wifi password and also will lose all of your DVR videos.  Seriously?  A new secret uVerse service that is no where to be found except if you call?   Anyone know what may be going on here?  Anyone at ATT wish to comment?  My zip is 44145.

 

Thanks

 

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Message 1 of 10
ACE - Expert

Re: New Secret ATT Servcie

Sounds like the CS person just wanted (needed?) to sign up a new customer.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 10
Employee

Re: New Secret ATT Servcie

What internet speed are you on currently?

 

I have been seeing a lot of new speed tiers roll out lately. 50mbps x 10mbps for example, where it would have historically been 45mbps. Perhaps they were referring to that.

 

But yeah, you would (should) keep your equipment. Creating a new account number should be more than enough to lock in promo rates, without the hassle of swapping every piece of equipment.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 10
Tutor

Re: New Secret ATT Servcie

I have the 18mb package but was not happy with the cost of 45mb.  I had an offer from ACN (who resells uVerse internet) for 50mb and asked the CS how ACN can sell 50mb but that does not appear on my uVerse upgrade option. Then the fun began. 

 

The CS person said that indeed there is a NEW 50mb offering as part of a whole new ATT system. He quoted a new 50mb (10mb upload) for $30/mth plus said I could save $45/mth on uVerse 200 but the only way was to a) cancel my account altogether b) return all equipment including TV boxes and c) start from scratch ....all because this mysterious new offering was only available in that method.   It sounds fishy to me . 

Message 4 of 10
ACE - Expert

Re: New Secret ATT Servcie

Makes you wonder if they're referencing this

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 10
Tutor

Re: New Secret ATT Servcie

You know I had heard that uVerse was being discontinued in favor of DirectTV  so that is exactly what I thought but the CS did not mention installing any satellite dish.  My understanding is DirectTV requires a dish does it not?

Message 6 of 10
ACE - Expert

Re: New Secret ATT Servcie

Yes, BUT....it would square up with the requirement of sending in your Uverse equipment, becoming a new customer and getting 50mg internet.

 

It's what they call "Lying by omission".  Smiley Mad

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 10
ACE - Expert

Re: New Secret ATT Servcie

I could see the 100 Mbps FIBER option coming into play here.  You would have to disconnect and reconnect to switch to direct fiber.

 

Or the CSR could have been going rogue and disconnecting our OP and signing him up under a new customer promotion.

 

BTW, AT&T has still not announced any end for U-verse TV.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 10
Employee
Solution
Accepted by topic author
Accepted by BruceOhio
‎05-09-2017 7:46 AM

Re: New Secret ATT Servcie

The "secret service" has been offered for several months, since late January 2017.... Called NEW customer promotion.

 

The CORE offer is Ufamily, up to 4 TVs (DVR+3), HD ($10 option) included, with best speed address can support up to 50.

CORE price $80, upgrade to U200 +20 ($100) or upgrade to U300 (movie package bundle) +25 ($105).

Additional receivers beyond the (4) are $10 each per ,month.

Can ADD Uverse unlimited VOIP for 9.99 ($36 retail) to any double promotion making it a triple play of $89.99, $109.99, $114.99. The $10 gateway equipment fee is included under promotions.

Offer good for 24 months but only has a 12 month contract concerning the ETF. Each service has a separate $180 ETF.

Of course like all promotions, when expires, discounts end, retail prices apply including adding $10 HD, adding $10 equipment fee. But that does not happen for 24 months.

 

Cannot have two Uverse accounts at same address, thus have to CANCEL existing service and will need to send all equipment back via UPS store front. Need to sign up under a different name (spouse?) To qualify as NEW customer.

 

Generally the original service is canceled 1-3 days before the NEW installation occurs but have seen a few where the service was cut off 6 am day of install. Still no TV or internet till installation completed.

 

Tech dispatched, often requires port(s) swaps for higher internet speeds to a bonded pair. Upgrade NID, cat5 HR, install of ATT Branded Jack, register internet account (could use original art email/password or create new). New equipment, will need to setup your recording list (will likely want to write down your info before old service cut off). New gateway (599 or 5268), wifi ssid/password, remotes, etc.

 

Even if could keep your equipment would not have access to old recordings as they would be associated with old BAN, the new account would have no access thus just factory reset the DVR to free up recording space.

 

Prior to most recent promotions for about 9 months new customer $80 promotion was for up to 6M internet, for speeds of 12, 18, or 24 add $10, for 45 add $20, for $75 add $30. Thus U200 with 45 would have been $80 (core)+$20 (u200)+ $20 (45M) or $120.

 

Lastly new promotion have different speed tiers...

Original tiers were 3M, 6M, 12M, 18M, 24M, 45M, 75M.

New customer speed tiers are 5M, 10M, 18M (long loop bonded profile), 25M, 50M, 75M, 100M (extremely close to VRAD)

 

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 9 of 10
Tutor

Re: New Secret ATT Servcie

Thank you!   My biggest concern is being able to maintain my current email addresses @ att.net      all of my accounts everywhere are ties to two email addresses. I can live with 1 day disruption but if emails change or are gone then this won't work for me.   Thanks again.

Message 10 of 10
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