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Never Got my 200$ Gift Card

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Never Got my 200$ Gift Card

I am extremely disappointed with the way ATT fools around with innocent customers and shamelessly lies about things that they never intend to deliver. I was promised to be given 200$ gift card once I sign up for ATT UVerse and Internet service but never got any gift card till date. Its been more than 6 months now. I called up ATT and now they say you have crossed the 4 month period and they cannot do anything about it.. What a bunch of crooks I tell ya.

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Message 1 of 5
Administrator

Re: Never Got my 200$ Gift Card

Hello there @liaquatunnisa,
 
We want to point you in the right direction regarding the rewards you are looking for. For appropriate assistance in this matter, we recommend you contact the AT&T Reward Center for additional support.
 
John, AT&T Community Specialist

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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
Contributor

Re: Never Got my 200$ Gift Card

I did contact AT&T rewards center and they gave this ridiculous explanation of 4 month rule... How ironic it is.. First AT&T promises for a gift card and lures customers to join.. then they never send it. Once I contact them inquiring about the gift card they make me feel its my fault for contacting so late. All they could do is tell me to contact Loyalty department. I'm sure if I contact them they are gonna make me run around like a rabbit.

No accountability or responsibility at AT&T

Message 3 of 5
Administrator

Re: Never Got my 200$ Gift Card

Thank you for the response, @liaquatunnisa.

Rewards cards do need to be redeemed within a certain time frame by you at the Rewards Center site, or they will expire. Typically an email is sent to notify you that you need to redeem them.

With this being said, we'd be glad to see what we can do for you. We'll be sending you a private message that you can view and respond to in your Forums Inbox.

John, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5
Contributor

Re: Never Got my 200$ Gift Card

Just so that others know.. here is the update so far.

1. AT&T as usual made me run around the bush and gave Rewards Center 1 800 Number which I called.

2. The person on call apologized to me as usual at least 200 times but that does sh..t to my promised 200$

3. They all say the same over and over, i.e I would have personally surely given you the gift card BUT it has crossed the 120 day time frame and we can do nothing about it.

4. I asked the same original question i.e - You guys never sent any email or my card that was promised to me at the store, explain to me how it's my fault..... NO REPLY.. 

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