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Need Help? Chat With Us



If you need to contact us, you have the ability to chat with one of our support agents all from the comfort of your home computer or smart device. You do not have to call in and can address technical and billing questions or concerns. You can also use the myATT app to troubleshoot your service in the palm of your hand!


Make sure you know your PIN before chatting, this will be needed access your account. 



TV (U-verse TV, DIRECTV, DISH) Chat With Us Here


Internet (U-verse Internet, DSL, Dial Up) Chat WIth Us Here


Wireless (Mobile, GoPhone, Hotspot) Chat With Us Here 


Phone (Digital Phone, Landline, Wireless Home Phone) Chat With Us Here


Home Security Chat with Us Here


AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 1 of 62

Re: Billing hung up on me?

I've lost my phone icon both on screen and in the apps. Cannot make a call. 

Message 61 of 62

Re: Billing hung up on me?

My phone has been out of order four at least two and a half weeks have reported it at least every other day by phone am reporting it now by internet if not fixed immediately I will have it disconnected and go with another phone company. 

Message 62 of 62
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