- edited 07-27-2017 7:04 AM
If you need to contact us, you have the ability to chat with one of our support agents all from the comfort of your home computer or smart device. You do not have to call in and can address technical and billing questions or concerns. You can also use the myATT app to troubleshoot your service in the palm of your hand!
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Solved by: Go to Solution.
06-05-2018 1:26 PM
I have a first generation Fire Stick. It used to work with DirectvNow but since the new App upgrade, it won't play any channels. It will just sit and spin???
06-19-2018 1:34 PM
customer service at AT &T is at a all time low for me, first you talk me into this high speed internet and it's worse then what I already had,second you didn't inform me that it would take 2-4 hours to install,I thought we were getting a new black box so we had to reschedule, 3rd rescheduled the technician didn't have a long cord so the black job is on top of my couch and the internet is slower and sometimes can't get hulu or Netflix in the back bedroom and then lastly, I'm sitting here and apparently a "glitch" in YOUR system cancelled MY appt that I rearranged my day for and have sitting here for 2 hours. Now due to plans we have to wait another 6 days for you to come out,let's hope YOU have no more glitches, you truly have the worst customer service I've ever been subject too. WORST
- edited 08-30-2018 9:06 AM by Taylarie
RE Ticket # [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.])
I had dial tone last night when I checked, but this morning the phone was dead again.
Any idea when a technician will be able to visit? I can be home tomorrow after 2:30.
Usually I'm at work weekdays and don't get back until evening. I'll be out of town from
September 7 until the 16th.l
12-11-2018 10:56 AM
Next time this happens unplug the modem from the wall socket for about 3 minutes, plug it back in and restart modem... this usually fixes the issue.
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