Contributor
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1 Message
My cellphone number not recognized
I've been getting emails from myAT&T asking me to register a wireless contact number for my U-Verse account. However when I do so, the page at https://www.att.com/olam/captureCbrCtnInterceptonSubmit.myworld responds with the error:
We're sorry. But the wireless number(s) entered do not appear to be correct. Check to be sure the information entered is correct, and try again.
(PROFCBR114) (630) xxx-xxxx
The number I give is correct, and my wife has no problem texting me from her AT&T cellphone, so AT&T knows how to send messages to it, but the website apparently doesn't recognize my wireless provider (Republic Wireless).
ATTHelp
Community Support
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231.4K Messages
7 years ago
Hello @songmaster,
We saw your post and will be glad to help. Please send us a detailed message by clicking here. Be sure to include:
Once we have your account details be looking for an email to the email associated with your forum ID or a call at a provided contact number.
-ATTCustomerCare
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LJames1123
Contributor
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1 Message
5 years ago
I called your automated system to add data on my phone through customer service, and it informed me my number isn't recognized, twice .
I went to directory assistance, and it informed me the same thing. However, she asked if I want to connect to the phone number still and I told her "yes" . Basically I called myself , hung up .. went back to customer service, and it finally connected me to add on data because it recognized my phone number.
P.S. I had $5 on my account and it slowly went down to $1.03 while making these calls .
Hopefully you can help me find out why my phone wasn't recognized and where did my $4.97 go?
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