Tutor
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6 Messages
My AT&T using Safari
Each time I try to log into My AT&T with Uverse ID and Password, instead of being logged in, the log in screen just refreshes and has me enter my info again. Just keeps going and going. Not able to log in. My user ID and password work on an IE browser.
Is there an issue with using Safari to access My AT&T?? What is the fix?
Accepted Solution
Official Solution
avbar
Tutor
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2 Messages
12 years ago
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aviewer
Expert
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10.1K Messages
12 years ago
Then you could clear the cookies. But, that may be a problem for other sign-ins.
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docbombay
Guru
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1K Messages
12 years ago
I have had the same issue off and on since the "new and improved" att.com website began. But it has occurred with Chrome and Firefox randomly also. I have come to believe that it is some sort of a bug with the website and not my browser since I have no trouble with other secure sites. I have found that if I use Firefox with my password management software (1Password) to log onto the AT&T site, I get the most frequent success. I called several months ago about the issue and the rep really didn't have any definite answer--tried resetting my password which worked at the time but the problem recurred. If you find a better solution, please post back.
docbombay
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Anthony_1
Mentor
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77 Messages
12 years ago
I had a problem with Safari and the log in page looping back to wireless, (Wireless is the default setting). I found that if I wait for the log in page to completely load before I make a selection I don't have any problems logging in any more. Remember this is a windows based system.
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avbar
Tutor
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2 Messages
12 years ago
I'm having the exact same issue. I can login with any browser except Safari on this particular MacBook. It use to work just fine but all of a sudden this week it stopped. Safari on my other Mac works just fine. The problem is only on this one computer. I even reset safari and it still keeps redirecting me back to the same login page. Very frustrating.
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spd2demun
Expert
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24.3K Messages
12 years ago
Good deal!
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dfalb
Tutor
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6 Messages
12 years ago
PERFECT... That worked. Thanks
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nolanl00
Contributor
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2 Messages
12 years ago
I was having the same problem with Safari not letting me login to att.com to look at my bill today; Firefox worked though. Deleting the att.com cookies and restarting Safari worked !
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