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Moving uverse and internet

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Moving uverse and internet

moving from 75032 to 75204, will be able to take my equipment with me and watch shows I've recorded?

 

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Accepted by ACE - Expert (ACE - Expert)
Accepted by skeeterintexas
‎04-13-2017 6:02 AM

Re: Moving uverse and internet

If both zip codes are serviced by the same VHO (video hub office) then you may take equipment with.

If serviced  by different VHO, will need to return equipment via UPS store front within 21 calendar days and receive new equipment at installation.

 

If same VHO, will be able to watch DVR recordings at new location provided your account number does not change (move order). If your account changes (new customer promotion) then you will no access to recordings from original account.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 5
Contributor

Re: Moving uverse and internet

Moving from zipcode 37210 to 37148 with uverse internet!

Message 3 of 5
Contributor

Re: Moving uverse and internet

Want uverse internet moved from 37210 to 37148

Message 4 of 5
Employee

Re: Moving uverse and internet

Did you verify the new address has Uverse service available using the ATT Uverse address check data base?

 

If yes, 

Did you call or go online to request a move order?

 

This is a user to user forum, if need direct communication needs to call, chat or use online tools to place move order.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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