12-10-2012 1:23 PM
I have had on ongoing problem with my UVERSE TV service since 2009. I lose the TV picture for 2-3 seconds when the screen is 75% or more mostly white. Most of the time it is during commercials with mostly white background but it will also happen when there is an explosion and even when the TV cameras are following a ball in the sky during golf. After speaking with several service people at the UVERSE service line over the years....."I have never heard of that problem before" was the response of ALL of them.
After looking further into...I found a tech blog that discussed the problem and stated that my CISCO box that ATT provided me with was the problem. Apparently the white screen overloaded the box and causes the lost signal and it was an ongoing problem for UVERSE. After following up with UVERSE...the service person said there was not another brand of box available in my in my area.
After 3 years of dealing with this.....I have had about enough. Does anyone have any suggestions before I change service?
Solved! Go to Solution.
12-10-2012 1:27 PM
Sounds like you have done 3 years of research so I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.
This team was put together to handle issues that the other groups have not been able to solve.
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
12-10-2012 2:45 PM
Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app. It is much faster than posting on our forums. You will also find some helpful articles below.
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