- edited 04-09-2019 1:13 PM by ATTCustomerCare
U-verse Internet is not available in all areas but AT&T is working to change that! Below, you will find information explaining why services may not be available, other AT&T internet options, and news about internet expansion (GigaPower)
Note: In order to get higher speeds, you must be within a certain distance of the serving equipment or the equipment must be present in the area. Points 1 and 2 apply in these scenarios. If internet is not available, there are other options:
||AT&T Fixed Wireless Internet||
You will find information here of current Gigabit cities and locations of cities being explored. If you want to get Gigabit service, click here to order. You can also log into your account at att.com to see if higher speeds are available.
Note: The ATTCustomerCare team does not have information if or when U-verse will be available but you can track plans of future Gigapower deployments here.
To check U-verse availability go to att.com and enter your address. A list of available services will display.
Are you the property owner or represent your neighborhood (HoA president) and want to get U-verse fiber for your area. Learn more on how to bring fiber to your property.
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AT&T Customer Care
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Solved by: Go to Solution.
01-12-2018 7:07 AM
Hello and good morning @claranerwin.
Thank you for joining the Community Forums! I can most certainly investigate the availability of AT&T Fiber in your area. Please send a private message to @ATTCares, and include your account and contact information.
I wish you the best, and have a great start to your weekend!
Richard, AT&T Community Specialist
01-12-2018 10:42 AM
Thank you for joining the Community Forums. Having internet at home has become a necessity. We recognize the need and have some options for internet service.
Please check our High-Speed Internet page to check the availability near you. We also have Wireless Internet using our 4G LTE service to help connect tablets, phones, and computers. We are also expanding our network to offer customer Fixed Wireless Internet in limited area.
Please check which option will be serve you. Let us know if you have any questions.
Have a great day!
Richard, AT&T Community Specialist
02-01-2018 1:52 PM
i currently am residing in zip 75002. I recently moved from zip 75013, which is about 5 miles away. At my old home I had AT&T gigapower, which was amazing. At my new home the best available is AT&T DSL, with a max speed of 18mbs down and 2 MB’s up, which is 1.8% of my former internet speed. I have called, tweeted, facebook’ed, etc and haven’t been able to get in touch with anyone who can give me an idea of when faster service might be in the area or how to go about petitioning the right people to do so. The area I live in is a affluent area, and one of the major complaints on local message boards and social media is about our lack of internet services. Please help!
02-15-2018 5:13 PM
This has been a decade battle with ATT to improve their service in my town. We get told over and over that's "it's" coming. The town as a whole has pretty much and have been planning on a source to come in and revamp the town and basically kick att out. ATT is constantly trying to buy new companies when they can't even take care of what they got, as far as Cell Phone service they are way behind Verizon, and way behind some of the cable companies on the internet. They don't give a flying cug about their customers. I'll give you an example, my town was the last in Texas to get touch tone dialing, yes I said it, touch tone freaking dialing. PPL here are fed up and they are looking for a Chattanooga style internet structure. I'm sick and beyond sick of att and their nickel and dime crap. I'll be switching all my services to someone else next week and then I'm going to all my family members to do the same. Tired of their double talk and straight up lies.
06-24-2018 8:12 AM
I have a similar fiber availability question. There is fiber on the pole at tthe end of my driveway and it has only one line connected and several available connections. It’s been that way for a few months but AT&T online and customer say that fiber isn’t available at my address.
Two AT&T servicemen have said that it looks available on the pole at my house. The neighborhood has fiber.
Would someone just okay the servicemen install it at my house?
The U-verse is terrible at my house. A repairman will be back today for that.
- edited 06-25-2018 6:47 PM
I am moving into a home in a new development on land where a house used to exist. The original home was on a large corner lot that was subdivided into 7 units with a new private street. The address of the original home, along with neighbors on either side of the lot/development, one on one street, the other on the other street around the corner, all are able to receive Uverse TV and 75Mbps internet speed. However, when I enter the addresses of the new homes now on this site with address on the new private street, the max speed shown is 18Mbps and no Uverse TV available. I believe the database just doesn't recognize the new addresses, but physically they are located where 75Mbps Uverse and TV should be available. What would it take to get the database updated? I've called support a few times now and various UVAT tickets filed, but no resolution.
If the issue isn't resolved, I will sadly need to resort to getting service from Comcast.
- edited 07-13-2018 11:23 PM
Well this experience has been extremely frustrating and a huge slap in my face. I managed to get one of the vacant lot's address in my new development validated at the recommendation of the rep, who correctly put in a UVAT ticket for that address in lieu of mine since mine was blocked by the system for seeing a "duplicate" ticket due to previously unsuccessful tickets filed. She thought it could help get my address validated in the future once my duplicate ticket expired. Well, AT&T still refuses to accept my validation request at my address saying it's not available even though I successfully got my neighbor validated. Reps upon reps have claimed to email/contact their superiors for resolution to no avail. Rejected UVAT tickets have been escalated with no effect. My neighboring lot (an empty vacant house still under construction) now can get Uverse TV and faster internet speeds thanks to me, yet AT&T still refuses to sign up a willing and ready to pay customer. I must have called and spoken to at least 10 different reps over the course of the last 6 weeks. I am completely befuddled and dumbfounded.
07-18-2018 1:44 PM
Issue was finally resolved by a very helpful phone rep who went the extra mile to get the address validated. Thanks.
06-19-2019 10:01 AM
PLEASE HELP. The neighborhood above us has U-verse and the neighborhood below has U-verse. The fiber optic line and box to connect to it across the street from our neighborhood entrance. We have been told that U-verse is not available to us. Why is this the case? Also, Our next-door neighbor has AT&T fixed wireless, however; the rest of the neighborhood has been told that it is not available to us. What is the rationale for this? Thank you.