- edited 04-09-2019 1:13 PM by ATTCustomerCare
U-verse Internet is not available in all areas but AT&T is working to change that! Below, you will find information explaining why services may not be available, other AT&T internet options, and news about internet expansion (GigaPower)
Note: In order to get higher speeds, you must be within a certain distance of the serving equipment or the equipment must be present in the area. Points 1 and 2 apply in these scenarios. If internet is not available, there are other options:
||AT&T Fixed Wireless Internet||
You will find information here of current Gigabit cities and locations of cities being explored. If you want to get Gigabit service, click here to order. You can also log into your account at att.com to see if higher speeds are available.
Note: The ATTCustomerCare team does not have information if or when U-verse will be available but you can track plans of future Gigapower deployments here.
To check U-verse availability go to att.com and enter your address. A list of available services will display.
Are you the property owner or represent your neighborhood (HoA president) and want to get U-verse fiber for your area. Learn more on how to bring fiber to your property.
DIRECTV Satellite Serivce - Order Now.
DIRECTV NOW streaming service - Watching TV is a click away.
ChrisZ, AT&T Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService
Solved by: Go to Solution.
02-14-2017 3:27 PM
We have had AT&T uverse internet for over 3 years now. The service hasn't been what we really need, but it's currently the only option we have. I would like to know when Fiber will be available on my side of CR 210 in Saint Johns Florida, 32259. I work from home home as a graphic designer - web designer and I also work as a level 3 tech support agent during the day. I would benefit greatly if it were avaiable. As it stands now, I have to hold customers off untill I can upload data to the previous customers server becuase it takes so long. At least if I had and idea when I could have it I'd feel a little better about paying 100 bux a month for the less than desirable service I have now.
- edited 02-16-2017 10:26 AM by Phil-101
I LIVE AT ***
WHEN WILL attend fiber be at my home.
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
02-16-2017 3:06 PM
When is U-Verse Internet going to be offered in our part of White House, TN? U-Verse lines were strung 2 streets over in our town back in 2009 - 2010, but our neighborhood was not included. We can only get up to 13Mbps Download and less than 1 Mbps Upload speed with our current AT&T internet service.
Thanks in advance.
02-16-2017 4:08 PM
How do I find out if dial up is available for my address? I have tried for 2 years and get standard answers but no proper answer. Uverse or cable is not available here. I heard about a new portable wireless mobile hot spot from at&t but fear to sign up for two years and then it will not connect here. I have verizon jet pak to tether to my desktop but the charges are way too much and I want a change. I would put back my landline if I can get dialup but no one will answer me. If anyone with even a small amount of knowledge can answer me I would be so grateful .I loved my uverse but it will never be in this area. I would be happy with dial up honestly but cannot get a straight answer from any of the customer service reps who work from a printed script and have no knowledge of what I am looking for.
02-20-2017 8:26 AM
Former Governor Pat McCrory discussed the State Broadband Plan for North Carolina last year. Will there be funds available to help me get real internet at my house which is considered rural? The quote we receive is in excess of $6000 just to have the line brought to our house, not to mention the fact that if we could come up with that kind of money, we would still have to pay monthly service fees as well. When I purchased my Burke County home in 2002, dial-up was available and AT&T techs told us that there would be high-speed internet at our house in a year. That was 15 years ago. What a sad thing that AT&T didn't value us as customers; 15 years' worth of monthly internet charges could have been yours, AT&T. You would probably still be our home phone service company, and perhaps our cellular, too. DirecTv would probably be in our home too. However, because I was lied to, and not valued, I use Straight-Talk home phone, T-Mobile, and Dish satellite. My kids don't know what it's like to have anything "on-demand", have never played x-box live, have never been free to roam the internet without a 5 gigabyte cap per month. I completed my bachelor's degree at an accredited university under the same difficult circumstances. When will AT&T stand behind the words told to me 15 years ago? Could this be my year?
02-22-2017 8:38 AM
I am trying to get Uverse internet at my address. It is not showing as availible online, but it is showing as availible at all of the homes around my location in the same neiborhood. I have called numerous times to try and get an address validation but have not heard anything back. Is there anything else that i can do????
- edited 02-23-2017 4:00 PM by cathy2981
I just moved into a new apartment at [edited for privacy – please do not post personal information]Fort Worth, TX 76104. Currently the only speed avaliable for my address is 6Mbps. I have not signed up for service at this time because I am exploring alternative solutions to faster internet. I need more than 6Mbps for the work I will be doing from home.
03-01-2017 6:41 AM
I am from east central MS, and have similar problem. One mile any direction, internet at top speeds via fiber, cable, or high speed dsl. I get dsl barely above 2Mbps based on speed teating. I have a costly "unlimited" wireless plan, and use it for internet...but ten days into a billing cycle, speed is throttled to the point that it is useless. Only good for texting and emails...if you can handle getting/receiving them 12 to 48 hrs. later. What really irks is that I find that ATT only throttles a certain percentage of their customers. I work from home online and cannot get decent affordable service. Why are some throttled and others not? When I tried to find out exactly why the situation in our area could not be improved, I discovered that the equipment was stored and awaiting government funding. With the money being made by our phone/internet providers, could they not foot the bill? Our children are expected to utilize internet for homework, projects, and testing in local colleges. 75% of a billing cycle reults in them having to drive 35 miles to the library to do schoolwork due to ATT throttling policies. As a retired teacher, I have had to give up online tutoring until we can find a solution. I understand your frustrations!
03-02-2017 1:26 PM
Been loyal AT&T Customer for over 10 years. Live in rural community where only 3MB ADSL is availalbe, though higher speed capabilties are available within 1/2 radius of home. Would like to know AT&T's plans for upgrading service in my area or whom I can speak with that can talk to this
03-03-2017 5:32 AM
I've been on 3 Mbps for 15 years now and constantly hound AT&T about it. I'm even in the city limits (albeit a small city). My neighbor less than 150 ft behind me has 24 Mbps. It's a losing battle as far as I'm concerned. They are interested in expanding/updating their wired infrastructure and certainly don't care about leaving customers behind.
03-03-2017 9:51 AM
This is disheartening, to hear so many folks have been in this situation for so long. I've refrained from moving to another provide (satellite - likely my location), but given AT&T has no plans to upgrade within my area - my 10+ years of loyality will be discarded (and likely never to return). Thank you for the feedback.
03-03-2017 9:12 PM
I am a U-Verse internet and phone customer with 3Mb down and 1.5 Mbs up speed, no faster available. Everything buffers. Will Fiber eventually be offered to all U-Verse customers? I was told a couple years ago by a couple techs that faster speeds were coming to my area, but so far nothing. I live in the 44216 zip code of Ohio. My wife tries to upload pics to a couple sites she sells clothing on, and it drives her crazy that just a couple pics take forever to upload. Any ideas on how to find out if our area is being looked at for upgrading?
03-11-2017 8:14 AM
I do not understand why internet service is not available at my new home in zip code 40013. I am only 8 miles outside (north) of Bardstown, KY who has internet service. I realize there is not cable at this address, but there is a phone line, why can't AAT provide broadband internet data via the phone line.
I had broadband service with Windstream at my old house, just three miles north of my current address. Windstream states they can not cross the county line to my current address, and that AAT is the service provider. Please if not cable at least make broadband available.