- edited 10-24-2019 7:52 AM by ATTHelpForums
AT&T Internet is not available in all areas but AT&T is working to change that! Below, you will find information explaining:
Note: In order to get higher speeds, you must be within a certain distance of the serving equipment or the equipment must be present in the area. Points 1 and 2 apply in these scenarios. If internet is not available, there are other options.
If your neighbor has AT&T Fiber, we can research your address to see if it's available. Remember, distance and equipment still play a factor as mentioned above.
Heads Up: Some areas, or homes, may not have AT&T Fiber, yet. There a many factors including those listed above. It can take time to build out areas for fiber so please pardon our dust.
Are you the property owner or represent your neighborhood (HoA president) and want to get AT&T Fiber for your area. Learn more about how to bring fiber to your property.
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ChrisZ, AT&T Community Specialist
AT&T Customer Care
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- edited 09-19-2017 2:19 PM
Hey there AT&T - I called a couple weeks ago to inquire if the Fiber rollout in Gardena, CA is done or if it is still ongoing, but they couldn't give me a straight answer. Currently plugging in random addresses to see where it is available tells me it is only available in the 4 most North Western blocks and of course I'm closer to the South Eastern side. So, am I going to be able to give you some money, and you give me some fiber internet soon?
09-23-2017 12:43 PM
Thanks for reaching out and I apologize for the delayed response. I am sorry but we are unable to offer a specific date as to if or when the U-verse Internet services area available to your address. You can use this link http://soc.att.com/2oOwVb4 to be notified as soon as we do get the services available to your address. If you have any questions, please let me know. Thanks! Rick C, AT&T Social Media Manager.
09-25-2017 10:49 AM
- edited 09-28-2017 7:18 AM by Taylarie
Hi we all want unlimited data too..we only get very little data, all my neighbors have internet too, but what we can only get Exede n other hugges, but we all want ATT. Please help us all here in Las Comadres Mission Tx. Get good service too...
09-28-2017 7:25 AM
We have DirecTV and ATT cell service. ATT just completed fiber in my neighborhood. My account is showing as ineligible for fiber. How can I get the fiber speed without having to drop DirecTV?
- edited 10-10-2017 6:12 PM
Is there any plans to get wireless internet to the Thumb Area of Michigan (particularly Deckerville Area)? This is a very rural and under served area. The current wireless in the area is running 2-5 mbps in optimal conditions but less than 1 mbps in the evening. The DSL (24/2 Mbps) which I have from another provider only reaches said speeds after midnight, in the evenings it runs 2/2. I noticed tonight my cell phone was running close to 50 Mbps. Just wondered if there were any future plans here. This has been an ongoing issue since the early 2000s. DSL showed up in 2010, eased the pain for a while but we're right back where we started.
10-12-2017 1:13 PM
Explain me this ATT. I live about .3 miles outside of my current city (Hopkinsville, KY) and can't get uverse or high speed internet but if I continue to go another mile past my house you are installing new services for those people further out of city limits!? How the heck is that possible? Why cant it come closer to the city instead of further away?
10-12-2017 1:51 PM
I have been an ATT customer before and loved the service. We recently moved and due to no fiber optic cables in the neighborhood, I can't get service in the new place. Is there any way to request this? Is a response more likely if I collect signatures from my neighbors? Currently I'm stuck with Cox Communications and they are the worst about ripping people off and provide a mediocre product.
10-19-2017 2:21 PM
So my neighborhood has been recently built within the past 2 years so we all have directv and att internet. The problem is, the max internet we can receive is the att 18 Mbps and I must say, is absolutely garbage. What do I need to do to get fiber ran to my house, heck I’ll pay for the digging and I’ll run the cable myself if needed. Just really fed up with the service that is available to me.
10-19-2017 3:23 PM
AT&T Phones\DirectTV bundle.
I've checked multiple times on Internet Service availability in my very large zip 90808
I'm told 3 things:
1. There is no service.
(I know, hence why I am calling)
2. Keep calling back to check on it.
(great - so I can rehash the same conversation, same account verification, same
disconnects half way thru my explaining my need, same jump thru hoops - over and over)
3. No new information is available, call back
(You know I want service, how about you write it down, and up date me periodically)
What I want to know:
1. Is it planned for my area?
2. If yes: When is it going to happen?
3. If no: What is the hold up? It is a 1/2 million population in this zip.
4. If no: Whom can we speak with? City government, State Government - who?
10-20-2017 8:24 AM
Hello, I am moving into my first home in the South Bend, Indiana area in a few short weeks. I have always had a wonderful experience with ATT service at places I've lived in the past, so I of course looked up if I could receive their services at my new address. Unfortunately, there is only one internet speed available (a measly 1.5 mbps) and I can only bundle that speed with DirecTV channel lineups. I am really upset I cannot enjoy the quality of service and amazing customer care and pricing ATT offers its customers, being at this new address. I have checked the ATT availability site, as well as read a press release from April 2017 saying there would be fiber coming to the South Bend area, but there was no estimated date or coverage area denoted within that press release. Now my fiancé and I will have to settle for Comcast, which we both absolutely HATE, and will have to pay more for lesser quality service. Can someone tell me if there is any way to request ATT Uverse be made available in my neighborhood? Or is there any hope for it being brought into my area? I am really disappointed because just a few blocks away, Uverse packages are available at varying levels of speed and channel lineups (I know because we looked at many houses in the area and ATT service was one of the first things we checked on for each address and we home shopped within a very tight 2-mile radius), but not at my new home.
10-25-2017 12:38 PM
I understand your interest in having Fiber in your area. I would also want to know if it were an option to me! I would love to help!
Per the thread you posted on, I see you were able to view the reason for which it may not be available. I apologize at this time it may not be available to you.
You can keep yourself updated by going to this link entering your information this way, you will be notified if/when it may be avaliable to you.
Thank you for reaching out! Have a great day!
Linda, AT&T Community Specialist
10-25-2017 1:17 PM
This is a post i authored in 2014 and still rings true
I see alot of post regarding this topic, The salesman told me this or told me that, I was told i can get X speed but can only get lower. So i will break down how it is determined if or what services you get to the best of my ability So heres a picture and scroll down past the picture for the explanation. I pulled this off the Internet and did a quick 30 second paint edit
Ok so the red circle represent a typical 3000 foot radius that is used to determine if you are within that range for service, in a perfect world this would be fantastic.
However the radius does not depict true cable length, the blue line represents a non typical but likely scenario as you can see the way the cable runs that the folks in the top half of the screen would show in the ordering system as eligible but when the installer arrives and runs tests he unfortunately has to deny service due to the extreme cable length.
Cable length comes into consideration when determine speed and the circle gets smaller as you go up in speed service. This causes some confusion to customers when they are told they can get 45mb Internet and then are told something else by installers when they arrive. It may not be the optimal way to do this but Ive been told by competitors that they use a same type of system to determine speeds also.
Why is the cable run this way? well 50-60-70 years ago these were placed for telephone only, it was run this way to be the most economical way to provide telephone to every house and houses in the future. And length of cable was not a concern with dial tone.
Hope this sheds some light on this subject, im sure im not the first nor will i be the last to post on this topic.