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Increase monthly charges during a contract

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Increase monthly charges during a contract

I want to make everyone aware that this company raises your rates with a contract and without notifying you, then wants to charge you a fee to break your contract.  This is not right and my service will be cancelled as soon as my contract is up.

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Message 1 of 35

Re: Increase monthly charges during a contract

The thread should be closed because it will never be resolved. Att raises the prices every February and informs us of the increases. Att has that right. The op thinks that is a break in his contract. He stills get his discount for the life of the contract so the contract isn't broken.
Message 31 of 35
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ACE - Expert

Re: Increase monthly charges during a contract


ham3843 wrote:

skeeterintexas wrote:

 

 

Or maybe you were the ONLY ONE that didn't have that notice included in your bill.  Yeah....maybe that's it.


I'm sure I am NOT the only customer that was not given advance, or any formal notice of price increases. Trust me, the rudeness and sarcasm doesn't make you look good.


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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 32 of 35
Scholar

Re: Increase monthly charges during a contract


browndk26 wrote:
The thread should be closed because it will never be resolved. Att raises the prices every February and informs us of the increases. Att has that right. The op thinks that is a break in his contract. He stills get his discount for the life of the contract so the contract isn't broken.

And if AT&T made errors and failed to give that notice of increases?

 

Whether it is resolved or not, it is a valid topic of discussion and there seem to be some issues with the consistency of the company properly informing SOME customers. Errors are made, they happen and should be addressed.

 

I will say that I am surprised, and disappointed by some here accusing people of

making up the lack of notification of such increases, and even worse the sarcasm, rudeness, and snideness of some here....it's very unbecoming of those that seem to be

working in some limited capacity for AT&T, even as contractors.

Message 33 of 35
ACE - Expert

Re: Increase monthly charges during a contract


ham3843 wrote:

browndk26 wrote:
The thread should be closed because it will never be resolved. Att raises the prices every February and informs us of the increases. Att has that right. The op thinks that is a break in his contract. He stills get his discount for the life of the contract so the contract isn't broken.

And if AT&T made errors and failed to give that notice of increases?

 

Whether it is resolved or not, it is a valid topic of discussion and there seem to be some issues with the consistency of the company properly informing SOME customers. Errors are made, they happen and should be addressed.

 

I will say that I am surprised, and disappointed by some here accusing people of

making up the lack of notification of such increases, and even worse the sarcasm, rudeness, and snideness of some here....it's very unbecoming of those that seem to be

working in some limited capacity for AT&T, even as contractors.


Well, you are in the wrong forum to be discussing DSL rate increases.  You're in the U-verse Forums.  If you'd like to move over to the Internet forums...

 

No one in these forums works for AT&T as a contractor, or otherwise, unless their rank has the word "Employee," "Moderator," or "Administrator."  The ACE rank posters have been awarded that distinction based on their service to the community by helping other AT&T customers.  AT&T employees can and do make mistakes all the time, which keeps us busy.  But the billing system has been around for a while and is well watched; pardon me if I don't accept the word of someone I've never seen before who apparently has an axe to grind.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 34 of 35
Moderator

Re: Increase monthly charges during a contract

I would like to thank everyone for taking the time to post your comments and opinions related to this subject. The topic has been thoroughly discussed and will now be closed.

 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

Message 35 of 35
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