Contributor
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3 Messages
Increase monthly charges during a contract
I want to make everyone aware that this company raises your rates with a contract and without notifying you, then wants to charge you a fee to break your contract. This is not right and my service will be cancelled as soon as my contract is up.
ham3843
Scholar
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421 Messages
8 years ago
I'm a DSL customer, and I receive a paper bill and can look at billing on line as well. I certainly never received a speed upgrade from my base 768/128 service in the past several years...LOL Still have the same speed....
But again I have always been very thorough when checking bills and seperate mailings from AT&T and have NEVER EVER received any notice of service cost increases at all.
What do you advise?
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661Omar
Scholar
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85 Messages
8 years ago
@ ham3843:
We can all pretend that you are right and everybody else is wrong... But not many people would be fooled by that.
And just because you type words or sentences in ALL CAPS does not make them true.
Realistically speaking, and if you think AT&T would risk subjecting itself t the extra scrutiny as well as to being placed at the mercy of government regulators at the FTC FCC, PUCs of several states, as well as the fines it would be order required to pay for failing to send out notices, then you are only fooling yourself. There is no reason why they would not notify... Its not like its going to remain a secret. If as you should be doing, checking your bill on a monthly basis, then you are bound to see the increase... Add n the fact that you have 30 days from the billing date upon which the increase appeared in your account to contact AT&T and cancel, it would make no sense whatsoever to not notify their customers... But you are free to believe whatever might make you feel better...
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661Omar
Scholar
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85 Messages
8 years ago
Well, you are free to compain to the Public Utilities commission in your state... I highly doubt that AT&T is obligated to show proof of service to each and evry customer. So the way I suspet this would be handled is if AT&T could show a sampling of theit notice sent out to customers with the same type of account... etc. So not only is it not going to get you anything or anywhere, but the mere suggestion that you are a rare case that has NEVER receved a regulatory required notice..... Story does not sound too realistic...
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mibrnsurg
Expert
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20.4K Messages
8 years ago
Are you on old ADSL or Uverse ADSL 2+ Internet? I had old ADSL starting 12-13 years ago, until I got Uverse in 2008. There were no Uverse Internet increases this past Feb. 😉
Chris
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browndk26
ACE - Professor
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5.8K Messages
8 years ago
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ham3843
Scholar
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421 Messages
8 years ago
I'm not implying that is was done deliberately, but like many things at AT&T an error was made and yes, they make errors often.
Why would I be making this situation up? I have nothing to gain from it, I'm just pointing out that AT&T did NOT notify me of two consecutive price increases for my service. Hopefully they will not make this error in the future.
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ham3843
Scholar
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421 Messages
8 years ago
Why would that be?
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ham3843
Scholar
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421 Messages
8 years ago
I'm sure I am NOT the only customer that was not given advance, or any formal notice of price increases. Trust me, the rudeness and sarcasm doesn't make you look good.
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browndk26
ACE - Professor
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5.8K Messages
8 years ago
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skeeterintexas
ACE - Expert
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27.7K Messages
8 years ago
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