I subscribed to Uverse this past February. My neighbor across the street was turned down explaining our street wasn't ready for Uverse. So what do I have?

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I subscribed to Uverse this past February. My neighbor across the street was turned down explaining our street wasn't ready for Uverse. So what do I have?

I subscribed to Uverse this past February. My neighbor across the street applied and was turned down saying our street was not ready for Uverse. The ATT workers working on our street told him the same thing, that it wouldn't be ready months. So what do I have?

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ACE - Expert

Re: I subscribed to Uverse this past February. My neighbor across the street was turned down explaining our street wasn't ready for Uverse. So what do I have?

As I replied to another user here, the way the line runs affects how/when you get Uverse.  That's why you have it and don't across the street.  Very likely they are served by a different crossbox that now is having a VRAD (video ready access device) installed.

Here in Grosse Pointe Park, MI, if you are at Lakepoint and Kercheval in the South ally behind Kercheval you will see 1 VRAD to the left and 1 VRAD to the right too, Lakepoint is the dividing line between those two different crossbox/VRAD areas of service.

If you want more info, the Community Managers will be along soon. Smiley Wink

Chris

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 5 (574 Views)
Contributor

Re: I subscribed to Uverse this past February. My neighbor across the street was turned down explaining our street wasn't ready for Uverse. So what do I have?

When you speak of VRAD, are you talking about TV reception? I'm referring

to my computer hook up. I had DSL which was supposed to be canceled

,unfortunately they kept charging me for the DSL and U-verse. I hope my

last call will bring results. So do I have computer U-verse?

Palmer

Message 3 of 5 (574 Views)
ACE - Expert
Solution
Accepted by Anonymous
‎09-30-2015 1:39 AM

Re: I subscribed to Uverse this past February. My neighbor across the street was turned down explaining our street wasn't ready for Uverse. So what do I have?

Uverse DSL comes out of the VRAD, ATT is eliminating regular DSL, that comes out of the Central Office.

TV/internet on VDSL only goes so far, so IPDSLAM ADSL 2/2+ takes over after the VDSL signal ends and can go for a long distance.  Probably what you are on.

Everything will come out of the VRADs in the future; although ATT is going to use 4G LTE for service in areas not covered by wireline in the near future. Smiley Wink

Edit:  The Community Managers can help w/that continuing DSL billing problem here

Chris

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Employee

Re: I subscribed to Uverse this past February. My neighbor across the street was turned down explaining our street wasn't ready for Uverse. So what do I have?

Hello palmershort, and thank you for the explanation mibrnsurg . Palmershort, I understand you are continuing to receive a bill for DSL services you no longer have and I apologize for that. I have sent you a private message to gather more information and ensure that account is cancelled and will no longer be billed for it.Smiley Wink

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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