I never received my Rewards Visa Card as was promised.

Hi Mr Irritatated …,

We received your private message, and one of our managers will be reaching out to you shortly.

Thanks,

Jenn S.

Hi marianna,

thanks for responding, however the number does not work. 

where can i access this? im getting frustrated, i specifically posted that the rewards NUMBER and help acess DID not work????

please answer, 

im with these people who are waiting..especially since holidays are coming, i need my rewards!

Hello gby3,

I'm sorry about the issues with your rewards. In most cases only the reward center can assist with reward cases, but I see that you've sent a private message to our ATTCustomerCare box and one of our managers is investigating it right now, they're our best team and if there is anything that can be done, they'll be able to do it for you.

Please let us know if you have any questions.

Thank you,

Dmitriy

Hm, seems to be a common problem. I have contacted the rewards center on 3 separate occasions to get my $200 rewards card. It's been 6 months, and still no rewards card. Now, on the rewards center, it shows I don't even have a rewards card attached to my account. 

I have sent a private message with full details to customer service. My goodness. I feel like I always have to contact AT&T customer service 3-4 times to get anything done. No matter if its wireless, uverse or rewards center. Very frustrating. 

I have had the exact same experience as the users mentioned above.

I was promised a 150US$ gift card to switch from comcast to ATT as there is a 150US$ installation fee.

First call (after activation): Yes, you will get 150 US$ but just after we received your payment and 30 days of service.

Second call (2 months after activation): Yes, you will get it, it might take a while

Third call (8 (!) months after activation): Sorry, we cannot send you your rewards card unless you sign up for another service (????)

My wife spent over 1 hour on the phone to get this feedback on the third call..

By the way our connection is also really bad, we have a contract for 3Mbps but have barely 1.5 Mbps but we can also not reduce our rate, even though it was even recommended by the AT&T service that visited our place.. (????)

I will call myself tomorrow and make sure that there is no misunderstanding, because I cannot imagine that AT&T is promising users rewards and intentionally does not send them out which would basically be a scam. It must be just poor operation.

Anyway, I will post an update tomorrow after the call, but an advice for ANYONE CONSIDERING TO SWITCH TO ATT, BE AWARE THAT YOU HAVE TO MAKE SURE THAT YOU GET WHAT YOU ARE PROMISED AND THAT THE QUALITY OF THE SERVICE (INTERNET CONNECTION) MIGHT BE WORSE THAN YOU EXPECT   

PS if you want to have a username that includes "FRUSTRATED" you will find out that 

a) all the usernames with random combination of numbers FRUSTRATED123 or FRUSTRATED007 have been taken

b) that FRUSTRATED in the username is not permitted (anymore?)

---

@FRUSTRATE94133 wrote:

I have had the exact same experience as the users mentioned above.

 

I was promised a 150US$ gift card to switch from comcast to ATT as there is a 150US$ installation fee.

 

First call (after activation): Yes, you will get 150 US$ but just after we received your payment and 30 days of service.

Second call (2 months after activation): Yes, you will get it, it might take a while

Third call (8 (!) months after activation): Sorry, we cannot send you your rewards card unless you sign up for another service (????)

My wife spent over 1 hour on the phone to get this feedback on the third call..

By the way our connection is also really bad, we have a contract for 3Mbps but have barely 1.5 Mbps but we can also not reduce our rate, even though it was even recommended by the AT&T service that visited our place.. (????)

 

I will call myself tomorrow and make sure that there is no misunderstanding, because I cannot imagine that AT&T is promising users rewards and intentionally does not send them out which would basically be a scam. It must be just poor operation.

Anyway, I will post an update tomorrow after the call, but an advice for ANYONE CONSIDERING TO SWITCH TO ATT, BE AWARE THAT YOU HAVE TO MAKE SURE THAT YOU GET WHAT YOU ARE PROMISED AND THAT THE QUALITY OF THE SERVICE (INTERNET CONNECTION) MIGHT BE WORSE THAN YOU EXPECT   

 

PS if you want to have a username that includes "FRUSTRATED" you will find out that 

a) all the usernames with random combination of numbers FRUSTRATED123 or FRUSTRATED007 have been taken

b) that FRUSTRATED in the username is not permitted (anymore?)

 

---

Have you tried the ATT Reward Center?

If not give it a look.

Thank you for your reply.

Yes, indeed I tried to log in to my reward center which I cannot as no account seems to be associated with my account?? Also, my wife called reward center..

Anyway i will also send a mail to customer care..