I never received my Rewards Visa Card as was promised.

Contributor

I never received my Rewards Visa Card as was promised.

I'm just wanting to know how I can find information on how to receive my Rewards Visa card I was promised.  It's been quite awhile since we had our Uverse Internet installed, but I haven't received anything. 

Message 1 of 32 (19,002 Views)
Community Manager

Re: I never received my Rewards Visa Card as was promised.

Hello, LeahWalker!

 

Thanks for posting! How long has it been since your U-verse was installed? I found some information on our Rewards Center page that may be helpful.

 

Once you’ve met your service requirements on your offer and your active service has been confirmed, you can expect your reward to arrive in the mail within four weeks. This is approximately eight weeks from your installation date. You can obtain a real-time status for your rewards at the AT&T Reward Center.

 


For more information, click on the link below.

 

AT&T Redemption Center-FAQ

 

Let me know if that helps!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 32 (18,781 Views)
Contributor

I never received my Rewards Visa Cards as was promised.

Hello, 

i activated my service oct 15, 2013.

i was promised my visa rewards , two $150 giftcards?

and haven't received anything, its been past 8weeks as well.

i constently look in the mail and there is nothing. 

i have tried numerous times to go on the rewards site and when I put my account & zip code, it SUDDENLY looks like page isnt working, funny right when I put that? Also,I have called the number it provides to contact and it is disconnected. Can someone please let me know when I will recieve this because i will be glad to cancel due to misleading promotions it told me and go back to comcast. If this was a lie just to get me to get uverse, you guys should have not told me i would get giftcards because its disrespectful.  

thank you. 

Message 3 of 32 (18,562 Views)

Re: I never received my Rewards Visa Cards as was promised.

[ Edited ]

I'm with you.  I upgraded from U300 to U450 on 11/9/13.  TERMS & CONDITIONS CLEARLY state "must retain qualifying service for 30 days", it's now been 38 days and 5 phone calls, 1 online chat with SABBY from a foreign country.  I went to redeem per the instructions, and THERE WAS NO REWARD card to claim, redeem, or even look at.  3 different employees have now assured me it is available, but it's not.

 

I asked a simple question, "since I retained the service for 38 days now, if I want to downgrade, that will not affect my $100 rewards card, will it?   Instead of a straight YES or NO answer, they state "You should retain the service until you receive your card, which will be sent to you in 4-6 weeks"  I call nada on that.  I printed out the terms, have a printout of the chat and phone records of all my calls.

 

AT&T makes it extremely difficult to redeem, LIES about the 30 days, LIES about noting the account, LIES LIES LIES, I thought I was talking to Comcast.  Now I understand what the Comcast commercials are all about.  AT&T CSRs have "limited authority" and don't help, my favorite line they use is "at the end of the day, I am a customer too". OH yeah?  Well you must not be paying anything because while the TV IS all it's cracked up to be, the internet is slower than a constipated turtle, and the PERKS, INCENTIVES, and REWARDS are ALL BOGUS, except for the first one.  And I even had to threaten to cancel to get the extra $50 for upgrading at time of installation.

 

NOW HEAR THIS AT&T.  We all know that me and this other customer are not the only ones you guys JACK around.

 

I WANT MY $100 REWARD CARD and I WANT IT AS PER THE TERMS AND CONDITIONS, I DON'T WANT TO WAIT AND PAY FOR AN ADDITIONAL $35 per month so I can ultimately make less than promised.  I intend to call again today to see if the LIARS I spoke to yesterday LIED to me again.

 

Regardless, I will cancel my service on 12/31/13 if I don't have my Reward Card, and as far as the cancellation fee and bill, I will short pay it by $100 and send you teh terms and conditions I AGREED to.

 

I ADVISE EVERYONE TO DOCUMENT EVERYTHING YOU DO, because all the CSRs tell you just what you want to hear, but they FAIL TO DELIVER.  Any comments anyone who actually works for AT&T and lives in the USA? And DO NOT ask for a manager unless you want to be transferred to Sri Lanka or the Phillipines.  NOBODY CARES, at the end of the day I AM A CUSTOMER - and with AT&T the customer IS NEVER RIGHT.

 

[Legal discussions are not permitted per the Guidelines]

Message 4 of 32 (18,555 Views)

Re: I never received my Rewards Visa Card as was promised.

HEY Marianna - I checked that link out - and NOTHING - maybe you should see my post.  WHY DO CUSTOMERS HAVE TO JUMP THROUGH HOOPS just to get what was promised?

 

WHEN DID 30 days become 30 days PLUS 4-6 weeks to assure I get my reward?

Message 5 of 32 (18,553 Views)

Re: I never received my Rewards Visa Card as was promised.

Comcast internet is WAY BETTER.  All the CSRs lie, but at least they deliver a PRODUCT that performs

Message 6 of 32 (18,551 Views)
Community Manager

Re: I never received my Rewards Visa Cards as was promised.

[ Edited ]

Hello, Nathalie3614!

 

Thanks for posting. What number did you use when you called? Did you use the one below?

 

rewardcontact.jpg

 

Mr. Irritatated, I understand your frustration, and thanks for checking out the link I provided above. I hope the excerpt below is helpful.

 

redeemreward.jpg

 

 

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 32 (18,544 Views)
Highlighted
Employee

Re: I never received my Rewards Visa Cards as was promised.

I certainly do apologize for the problems you have had. If you are having problems with our rewards website, I would suggest calling our Rewards Center at the number provided by Mariana. If you are eligible for the promotion, they will be able to see it and get it all straightened out.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 32 (18,536 Views)

Re: I never received my Rewards Visa Card as was promised.

On the phone for 20 minutes yesterday, they 'promised. It within 4-6 weeks. I'll believe out when i see it. A promise is not "straightening it out", just for the record.
Message 9 of 32 (18,532 Views)

Re: I never received my Rewards Visa Card as was promised.

There are no legal comments, that's a promise, and of course misleading customers with deceptive offers, i wouldn't want any legal discussions either. Laws? We don't need no sticking laws
Message 10 of 32 (18,530 Views)
Community Manager

Re: I never received my Rewards Visa Card as was promised.

Hello, again!

 

I'm glad we were able to track down your rewards card and that you'll be receiving it in 4-6 weeks.

 

Please feel free to message me with any other questions or concerns!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 32 (18,507 Views)
Community Support

Re: I never received my Rewards Visa Card as was promised.

Hi Mr Irritatated …,

 

We received your private message, and one of our managers will be reaching out to you shortly.

 

Thanks,

 

Jenn S.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button. We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

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Message 12 of 32 (18,497 Views)
Contributor

Re: I never received my Rewards Visa Card as was promised.

Hi marianna,

 

thanks for responding, however the number does not work. 

 

where can i access this? im getting frustrated, i specifically posted that the rewards NUMBER and help acess DID not work????

 

please answer, 

im with these people who are waiting..especially since holidays are coming, i need my rewards!

 

 

Message 13 of 32 (18,459 Views)
Contributor

Re: I never received my Rewards Visa Card as was promised.

I also did not receive one of the Visa Rewards Cards I was promised.  I signed up for service in September 2013.  I was pitched with two Visa Rewards cards - one for $150 and one for $200 for signing up for the U-verse bundle.  I received the $150 card in February but never received the $200 card.  I went to the AT&T corporate store who put me on the phone with customer care.  Customer care passed me on to the Rewards Center.  The Rewards Center said that since it was over 120 days since I signed up for service, the rewards were "zeroed out."  They passed me back to customer care (while still at the AT&T store).  Customer care listened to my story, placed me on hold for 10 minutes, then a different person picked up and asked me what was wrong with my U-verse service.  I re-explained the story about receiving only the $150 card and not the $200 card.  They told me I should talk to the Reward Center.  I asked the rep inside the AT&T store if there was a physical address I could write to AT&T about my issue.  He had to ask his manager and then said he manager does not know of any physical address for customer service.  Sounds a lot like the run-around.  I left Charter who offered the same bundle I have with U-verse for less money and an offer to pay any early termination fees.  Also, AT&T raised my equipment charges despite a two-year price commitment.  Must have forgotten to read the fine print.

 

Message 14 of 32 (17,766 Views)
Community Manager

Re: I never received my Rewards Visa Card as was promised.

Hello gby3,

 

I'm sorry about the issues with your rewards. In most cases only the reward center can assist with reward cases, but I see that you've sent a private message to our ATTCustomerCare box and one of our managers is investigating it right now, they're our best team and if there is anything that can be done, they'll be able to do it for you.

 

Please let us know if you have any questions.

 

Thank you,

Dmitriy


Rethink Possible


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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