I need contact executive customer service info please

Teacher

I need contact executive customer service info please

I just posted a little while ago here but I was just wondering does anyone know of 1-800 numbers or executive customer service numbers where I can get speedy service without having to yell at the stupid voice recognition guy then to a customer service rep who can't really assist me with my issues?

 

Also does anyone have an address for AT&T where I can send my complaint?

 

 

Thanks in advance for your help... I really need it Smiley Happy

Message 1 of 28 (55,027 Views)
Contributor

Re: I need contact executive customer service info please

[ Edited ]

I have been beating a dead horse since the start with ATT. what the heck are ya'll doing over there?!? the last
thing i did was ask for the highest level manager to call me back(nothing... again) so maybe i don't spend another
total of over 7 hrs on the phone either being transferred, run around, or lied to... I have had all the apologies
i need for the last CS agent giving me incorrect information or not following up... do the work!!!!! get me happy
then you can pay me for all the trouble and time i have wasted trying to get people to do the job they were hired
to do...

PLEASE!!!!! call me anytime if you can actually deal with ALL my accts. problems(Please look at ALL the notes on
my acct. first...if you cannot... please give this to someone who actually can PLEASE... I want to get things
straight!!!!

 

[edited for privacy]

God Bless,J><

Message 16 of 28 (34,698 Views)
ACE - Expert

Re: I need contact executive customer service info please

1) A moderator will be removing your personal information so it won't be posted out here for the world to see.

 

2) Although AT&T personnel are active in this forum, it is best to be sure that you're in their queue to be processed by sending a PM to the correct department.  Since you didn't say whether your problems were technical or billing, or even confirm that you have U-verse service issues, I'm not sure which PM link to give you.  Since you posted in the U-verse forum, I'll just assume you have U-verse technical issues and give you that link:

 

Please click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues. You can expect a reply via return PM (the blue envelope envelope in the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 17 of 28 (34,682 Views)
Contributor

Re: I need contact executive customer service info please

I spent 90 minutes on the phone trying to reach customer service for a residential phone.. I had att show up on my bill which I did not order, give permission to or sign up for this service.. it has added over 13.00 to my bill...I finally got a new york number which (get this)  is no longer in service... go figure.. I was also charged with a long distance call which could not have been made from my phone as I am the only person there and at that time a radiation treament was being given... and not at my home.. I can't seem to get anywhere with this..I am not paying this bill.. Tomorrow I will be calling corp headquarters.. If their phone number is still in service..

Message 18 of 28 (31,461 Views)
Contributor

Re: I need contact executive customer service info please

I recieved a number for the EO

9082214191

 Which of course directs you of course, to a disconnected number when you finally think youve gotten somewhere. Its been less then a week since i had my services were installed - the supervisors info left on the "service promise" is not working either. When people ask how my services are from here on out i will explain to them what a nightmare at&t has been and that i have since cancelled my services. Anyone on here trying to get anywhere, i would suggest you do the same. 

Message 19 of 28 (30,552 Views)
Community Manager

Re: I need contact executive customer service info please

Hello everyone,

 

Our team can help with account specific issues via private message. You can send us a message by clicking here, please include your full name, phone number, account number and the best time you can be reached.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 20 of 28 (30,504 Views)
Highlighted
Contributor

Re: I need contact executive customer service info please

Well I can tell you I am completely disappointed with ATT DSL Internet. My CEO setup service. This initial act took between 7-10 phone calls to get a technicial to come out. Once the technician came out he didn't verify the line. So the DSL line is not up and down more then todder's on a seesaw. We have stated multiple time that our business can not run without Internet. We need internet for IP phones, Credit card processing, email communication with vendors and partner as well as Paperwork processing. As of today the Business has been without reliable internet and performance offered by ATT DSL. We at this point have made at least 5 dozen phone calls stating our obvious lack of support and service and empathy from att staff. We have been declined Escalated tech calls even though our bussiness was suppose to be online and working. Each day we are without internet is literally Thousands to hundreds of thousands of dollars down the drain.. The response we get from a supervisor on ATT Dsl Support. "We are sorry but the best we can do is a appointment for tech to look at that next saturday." Now if this is the way your company does business you aren't going to be in it long.. In our situation ATT DSL is our only option or trust me we would be FAR FAR away. Multiple promises have been made a broken. The technician that magically appeared yesterday confirmed that there is a "Service issue on for the box on the street. However I can't service that. We should have that company send a tech tomorrow. Here is my phone number so you won't have to deal with customer service." Well we called that number when the "Street Box" technicain failed to show. And guess what... Crickets. Calls to customer service.. treated us like we should be lucky to be customers of Att. 

 

In my eyes an Executive needs to be contacted and informed how poorly ATT DSL internet service and support have failed us. Not one person has said sorry just "sorry for the inconvience." Now Demetri you tell me... Should I be talking to a executive after 60 + calls to your company and DSL internet that is still not working for a Business that may not be in Business because of your Businesses failed promises?

 

We have lost all faith in promises. I am personally reporting ATT to the BBB and the Franchise Tax Board for there complete and utter lack of support and service. You have one chance to correct this for us.

 

That's it.

Message 21 of 28 (24,625 Views)
Contributor

Re: I need contact executive customer service info please

[ Edited ]

I have been lied to by so many supervisors, the last one was Caleb promised me 2 1/2 weeks ago an Escalation Supervisors call within 72 hours, that never happened, today 5 hours on the phone with the Billing supervisors telling me a conference call with a supervisor with the authority to resolve my problems would call me back at 9:00 a.m.  NEVER HAPPENED, 5 phone calls later, now being told the supervisor will call me back....5 hours later NO CALL NO RESOLUTION!   I want a presidential escalation on my accounts!

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 22 of 28 (9,257 Views)
ACE - Expert
Solution
Accepted by ATTU-verseCare (Community Support)
‎01-18-2016 10:47 AM

Re: I need contact executive customer service info please

@JamieQue, I would suggest you escalate your issue by clicking this Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues. You can expect a reply via return PM (the blue envelope  in the upper right hand corner of this site, next to your avatar and name) in a business day or three. You can speed things up by including your name, Billing Account Number and the best way and time to reach you.

 

Should that not accomplish your goal, you can Google for AT&T's mailing address in Dallas, TX.  Office of the President.  But I'm betting you'll get further, faster with the PM than the snail mail.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 23 of 28 (9,212 Views)
Contributor

Re: I need contact executive customer service info please

I have an issue with AT&T that I have been trying to get resolved to almost two months now, I call I chat on line, I am directed to the store where I bouth the phone, I am told that a manager will call me back and I don't get a call, I wouldl like to write a letter to AT&T and cant find an address to send a letter to, does anyone know of a letter, I have been an AT&T cusbomer for about 10 years andat this point am thinking about dropping them

Message 24 of 28 (5,382 Views)
Contributor

Re: I need contact executive customer service info please

I am long timer customer and for some reason this year, ATT has given me more problems then I ever had.  Alway messing up my account and payments. Then shutting my phone off.  Every month.. Same story.. Today they treated me like crap..

i have come to hate this company and have been a great customer for at least 10 years

i can seem to get help. Everyone I call, refers me to some other Axxx that is worse then the one I just had.

if anybody important reads this that works for ATT , maybe you should consider treating long time customers with better respect..

Message 25 of 28 (5,291 Views)
Contributor

Re: I need contact executive customer service info please

I am long timer customer and for some reason this year, ATT has given me more problems then I ever had.  Alway messing up my account and payments. Then shutting my phone off.  Every month.. Same story.. Today they treated me like crap..

i have come to hate this company and have been a great customer for at least 10 years

i can't seem to get help. Everyone I call, refers me to some other Axxx that is worse then the one I just had.

if anybody important reads this that works for ATT , maybe you should consider treating long time customers with better respect..

i am just one person so I know they don't need me so I am sure this will probally get deleted

Message 26 of 28 (5,288 Views)
Contributor

Re: I need contact executive customer service info please

@Slott1960

i agree with you.  And unfortunately for AT&T, you are not alone.  Who do they have working there now?  These reps don't have any customer service skills, not even the ones working for the " office of the president."  I wish them the same rep back to them when they have a problem and can't solve it or get it handled.  It's very disappointing to see that they don't care anymore.  I bet the competition will take me in a heartbeat and will love my money.  I will leave AT&T.

Message 27 of 28 (3,342 Views)
Contributor

Re: I need contact executive customer service info please

I have been a customer for all of my life, and the treatment I get now is horrible.  Supervisor came to my home to look at the problem.  and told me that they would completely take care of it.  3 guys came today and fixed only 1/2 the problem.  on the phone with AT&T which transferred me 5 times, The last one couldn't find the right repair ticket.  He even told me that the supervisor LIED to me.  What happened to taking responsibility?  Now it will cost me about $100 to correct everything, thinking I will deduct that amount from my next check!

Message 28 of 28 (3,256 Views)
Share this topic
Announcements

Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app. It is much faster than posting on our forums. You will also find some helpful articles below.

Additional Support