I need contact executive customer service info please

Teacher

I need contact executive customer service info please

I just posted a little while ago here but I was just wondering does anyone know of 1-800 numbers or executive customer service numbers where I can get speedy service without having to yell at the stupid voice recognition guy then to a customer service rep who can't really assist me with my issues?

 

Also does anyone have an address for AT&T where I can send my complaint?

 

 

Thanks in advance for your help... I really need it Smiley Happy

Message 1 of 28 (55,043 Views)
Expert

Re: I need contact executive customer service info please

For a corporate mailing address, click the link in my signature that says "AT&T Links", and then click "AT&T Corporate Headquarters Mailing Address".

 

Message 2 of 28 (54,939 Views)
Highlighted
Teacher

Re: I need contact executive customer service info please

 


SomeJoe7777 wrote:

For a corporate mailing address, click the link in my signature that says "AT&T Links", and then click "AT&T Corporate Headquarters Mailing Address".

 


thanks for the info... now if I could just find someone to solve my original post Smiley Very Happy

 

Message 3 of 28 (54,930 Views)
ACE - Master

Re: I need contact executive customer service info please

 


tracie_86 wrote:

 


SomeJoe7777 wrote:

For a corporate mailing address, click the link in my signature that says "AT&T Links", and then click "AT&T Corporate Headquarters Mailing Address".

 


thanks for the info... now if I could just find someone to solve my original post Smiley Very Happy

 


If you contact AT&T HQ through SomeJoe7777's link, you should get a reply from Corporate escalations.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 28 (54,605 Views)
Master

Re: I need contact executive customer service info please

 


dhascall wrote:

 


tracie_86 wrote:

 


SomeJoe7777 wrote:

For a corporate mailing address, click the link in my signature that says "AT&T Links", and then click "AT&T Corporate Headquarters Mailing Address".

 


thanks for the info... now if I could just find someone to solve my original post Smiley Very Happy

 


If you contact AT&T HQ through SomeJoe7777's link, you should get a reply from Corporate escalations.

 


Or tracie_86 could first contact David which was suggested for their original post. Smiley Wink

 

 

Note: wonder why when you click on this user's profile you don't see any posts listed when there are 4?

Uniblurb3

If you get to thinking you're a person of influence, try ordering someone else's dog around.

Need help? Contact AT&T at 800-288-2020.
Message 5 of 28 (54,583 Views)
ACE - Master

Re: I need contact executive customer service info please

[ Edited ]

 


Uniblurb3 wrote:

 


dhascall wrote:

 


tracie_86 wrote:

 


SomeJoe7777 wrote:

For a corporate mailing address, click the link in my signature that says "AT&T Links", and then click "AT&T Corporate Headquarters Mailing Address".

 


thanks for the info... now if I could just find someone to solve my original post Smiley Very Happy

 


If you contact AT&T HQ through SomeJoe7777's link, you should get a reply from Corporate escalations.

 


Or tracie_86 could first contact David which was suggested for their original post. Smiley Wink

 

 

Note: wonder why when you click on this user's profile you don't see any posts listed when there are 4?


I don't think posts, "recent" or otherwise are showing for anybody, right now under profiles.  I tried one poster that had almost 200 and none were listed.  AND none for you, either, Uni.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 28 (54,565 Views)
Master

Re: I need contact executive customer service info please

 


dhascall wrote:

 


Uniblurb3 wrote:

 


dhascall wrote:

 


tracie_86 wrote:

 


SomeJoe7777 wrote:

For a corporate mailing address, click the link in my signature that says "AT&T Links", and then click "AT&T Corporate Headquarters Mailing Address".

 


thanks for the info... now if I could just find someone to solve my original post Smiley Very Happy

 


If you contact AT&T HQ through SomeJoe7777's link, you should get a reply from Corporate escalations.

 


Or tracie_86 could first contact David which was suggested for their original post. Smiley Wink

 

 

Note: wonder why when you click on this user's profile you don't see any posts listed when there are 4?


I don't think posts, "recent" or otherwise are showing for anybody, right now under profiles.  I tried one poster that had almost 200 and none were listed.  AND none for you, either, Uni.

 


 

And none for me?? Smiley Sad Smiley Very Happy

 

They're back..... Smiley Wink

 

 

Uniblurb3

If you get to thinking you're a person of influence, try ordering someone else's dog around.

Need help? Contact AT&T at 800-288-2020.
Message 7 of 28 (54,534 Views)
Expert

Re: I need contact executive customer service info please

Smiley Very Happy

Message 8 of 28 (54,496 Views)
ACE - Master

Re: I need contact executive customer service info please

Yes I noticed that posts under Profiles are now back.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 28 (54,446 Views)
Tutor

Re: I need contact executive customer service info please

[ Edited ]

Good luck. At&t executives have recently threatened Mahogany Row complainers with a "cease and desist" order, which is embarrassingly bizarre (see link below).  You have my sympathy and empathy, though.  I called Wednesday about a problem and I'm in worse condition now as a u-verse consumer than I was last week. I was on the phone with a couple chicks {Keep it Courteous} I told her if I did not receive satisfaction I was going to make an executive complaint.  That statement had the same effect as if I told her I was not going to eat my spinach.

 

I'm fortunate that Cox Cable is available in my neighborhood because I'm going back to them. I left Cox 4 years ago; but if they accept "prodigal sons", I'll return on bended knee.  If you have such options, deploy them immediately!

 

 

{Per Guidelines: Keep it Relevant and Appropriate}

Message 10 of 28 (53,886 Views)
Contributor

I've Given Up on AT&T -- "Customer Service" is an Oxymoron with This Company!

I have invested hours trying to rectify a problem with AT&T residential service. Yesterday, I elected to try one more time...and was redirected five times over 90 minutes, then disconnected. It is a pity that a company with such inexcusably poor customer service should be able to survive in today's competitive market environment.

 

If anyone has an idea on how to communicate with someone within this organization who is: 1) Capable of intelligent thought; 2) is empowered to address a serious complaint/issue; 3) has even a modicum of customer empathy, I would be most grateful for your guidance!

 

John

Message 11 of 28 (48,269 Views)
Community Support

Re: I've Given Up on AT&T -- "Customer Service" is an Oxymoron with This Company!

John,

 

I'm sorry to hear you've had so many issues trying to get an issue taken care of.  If you send me a Private Message with your account number and the best number to reach you at I'll be happy to do what I can to help.

 

Thank you,

Julie

AT&T Community Specialist

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 28 (48,258 Views)
Contributor

Re: I need contact executive customer service info please

John I feel your pain, I spent almost 5 years playing games with AT&T and they're not only bad phone services but bad customer service I finally told them to kiss my a$$ and went to verizon. Best move I ever made!! Lower prices for better service and the best co stoner service I've ever dealt with.

AT&T not only didn't provide me with the services I was being over charged for but their customer service uses bully like tactics and attitude along with plain old disrespect to deal with high paying customer that just want what they are paying for.

I for one will NEVER use, pay for, or recommend any AT&T related service or product again!
Message 13 of 28 (37,247 Views)
Contributor

Re: I need contact executive customer service info please

LOL; not a direct reponse to your question, but I called this morning and got the stupid voice--not only that, but he did not have the correct info. Gave me 2-3 min of server settings (no option to NOT go thru this), including the pop.att.yahoo.com and smtp--when I finally got the rep on the line, I pointed out that having to listen was obnoxious, but also that their tech info was WRONG. At least I got an email last week saying to change to inbound & outbound.att.net or cannot access email after 12/11!

Message 14 of 28 (35,469 Views)

Re: I need contact executive customer service info please


Dankbuilt wrote:
John I feel your pain, I spent almost 5 years playing games with AT&T and they're not only bad phone services but bad customer service I finally told them to kiss my a$$ and went to verizon. Best move I ever made!! Lower prices for better service and the best co stoner service I've ever dealt with.

AT&T not only didn't provide me with the services I was being over charged for but their customer service uses bully like tactics and attitude along with plain old disrespect to deal with high paying customer that just want what they are paying for.

I for one will NEVER use, pay for, or recommend any AT&T related service or product again!

Are you even talking about UVerse or AT&T wireless?  Totally different companies.  Besides, you have no idea if the original issue was resolved since this thread was 2 1/2 years old.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 15 of 28 (35,426 Views)
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