Explore & discover

Helpful Links

How to avoid Missed Appointments, Delayed Technicians, and No Show

Highlighted
Community Support

How to avoid Missed Appointments, Delayed Technicians, and No Show

 

 

 

Missed Appointment / Where is my tech?

 

Tips to avoid missed appointments with a U-verse technician

 

Late technician arrivals, No show from a U-verse technician, and meeting appointment commitments are a serious matter to us. The last thing we want is to keep you waiting for an appointment we are not able to meet. In some cases due to system error, an unexpected event in your area, or current availability of the technician, your appointment could be missed or delayed.

 

Here are some steps you can take to avoid having to wait all day if your appointment has been delayed:

 

1.    Click on My U-verse Appointment Status

 

 image001.png

 

 

2.     Select the radio button with the option to look-up your appointment with the information you have available.

 

 

image002.jpg

 

 

3.       Enter the requested information for your selection and click 

    Check My Status

 

image003.png

 

 

 

The following are results you may get after entering the account information

 

On time

This means your appointment is in our systems and there is no known delay with your appointment.

No further steps need to be taken unless the appointment details are incorrect and not what you coordinated with our representatives. If incorrect, please send your account information with details regarding your appointment to ATTU-verseCare for further investigation.

 

image005.png

 

Unavailable

This means your appointment is in our systems but your situation may have been referred to a different type of technician on a separate dispatch appointment. As an example, if you were waiting on an inside technician and this technician determined assistance from an outside technician is needed prior to arriving, a separate appointment may have been created to engage an outside technician.

 

image008.jpg

 

No records found

If no record is found for your appointment and you verified the correct information was entered, please send a private message to ATTU-verseCare with your account information and appointment details. It is possible your appointment was entered within 24 hours of checking the status but we would rather have you verify with us instead of having you wait for an appointment that may be missed.

 

image009.png

 

 

 

If the appointment status site does not provide you the information you needed regarding your appointment, please send a private message with your account number and contact details to ATTU-verseCare for further assistance. If you are not a member of the U-verse community forums, we welcome you to register and reach out to us.

 

 

SadathCS

ATTU-verseCare

 

 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
39,781 Views
Message 1 of 2
Community Support
Solution
Accepted by topic author Community Support
Accepted by ATTU-verseCare
‎09-30-2015 1:39 AM

Re: How to avoid Missed Appointments, Delayed Technicians, and No Show

 

For other options and more information to check your appointment, please visit

 

Check your U-verse repair appointment status

 

or Track your appointment on the myAT&T app. More informaion about it here.

 

 

ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 2
Share this topic
Share this topic
Additional Support