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How long does it take to reactivate service?

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How long does it take to reactivate service?

My account was suspended due to non-payment, so I paid the past due balance once I got paid (literally a few hours later) to have service restored but we still do not have service. The payment shows up on the account and on my bank statements so how long do we have to wait for service to resume? I'd rather not have this stretch on into the weekend.

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Accepted by davidbk
‎09-20-2018 8:33 AM

Re: How long does it take to reactivate service?

Hey @KDobson32,

 

Let's see if we can get those services restored!

 

It usually takes about 2 hours after full payment is received for services to be automatically restored. It's been a while since you first posted this, so let us know if you still need services restored and we'll look into what's going on.

 

Rury, AT&T Community Specialist


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Message 2 of 3
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Re: How long does it take to reactivate service?

I am having the same problem. I paid the balance 4 hours ago and still nothing. 

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