Contributor
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1 Message
How long can service be suspended before it is disconnected?
I am a ex ATT employee and been a customer for over 20 years. I have always stuck to my payment arrangements. I had a hardship in June that I am just now getting caught up with and I am afraid my Uverse service will be suspended before I can make my payment. How long is Uverse service suspended before it is completely disconnected.
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Official Solution
ATTHelp
Community Support
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231.3K Messages
5 years ago
Hi There @AmazingM,
That is a great question. We can help with that.
According to the information that we have, the account is fully disconnected(cannot be resumed) after 60 to 90 days or 3 bill cycles after the first suspension, if payment has not been received. Please check your statement for your bill cycle and amount due.
Matthew, AT&T Community Specialist
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