How long can service be suspended before it is disconnected?
I am a ex ATT employee and been a customer for over 20 years. I have always stuck to my payment arrangements. I had a hardship in June that I am just now getting caught up with and I am afraid my Uverse service will be suspended before I can make my payment. How long is Uverse service suspended before it is completely disconnected.
According to the information that we have, the account is fully disconnected(cannot be resumed) after 60 to 90 days or 3 bill cycles after the first suspension, if payment has not been received. Please check your statement for your bill cycle and amount due.
Matthew, AT&T Community Specialist
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.