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How long can service be suspended before it is disconnected?

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How long can service be suspended before it is disconnected?

I am a ex ATT employee and been a customer for over 20 years. I have always stuck to my payment arrangements. I had a hardship in June that I am just now getting caught up with and I am afraid my Uverse service will be suspended before I can make my payment. How long is Uverse service suspended before it is completely disconnected. 

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Accepted by AmazingM
‎08-06-2019 8:53 AM

Re: How long can service be suspended before it is disconnected?

Hi There @AmazingM,

 

That is a great question. We can help with that.

 

According to the information that we have, the account is fully disconnected(cannot be resumed) after 60 to 90 days or 3 bill cycles after the first suspension, if payment has not been received. Please check your statement for your bill cycle and amount due.

 

Matthew, AT&T Community Specialist


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