01-04-2013 5:38 AM
I pay my bill electronically through e-bill service to be paid on the due date, which will post by the end of the day. I would not mind a reminder call AFTER the due date, but to call before the payment has posted at the end of the due date is annoying. I don't feel I should lose a day of interest by paying the bill a day before the due date.
Solved by: Go to Solution.
01-04-2013 5:55 AM
You must have (inadvertently) requested a reminder phone call.
I've got ATT cell phone and Uverse internet/TV/phone and pay my bills electronically via my bank for many, many years and have never received a phone call. I also pay ON the due date and not before unless it's a weekend or holiday.
I've never received a phone call. You should check your settings via the internet or call CS.
01-04-2013 6:04 AM
I've had UVerse for 3 years and never recieved a phone call either.
01-04-2013 6:13 AM
Likewise, I have never received a phone call--only reminder emails when my bill is ready.
01-05-2013 4:21 AM
I did call CS and was told that this is and automated call and there is no way CS can turn it off.
I checked my settings and found this in billing notifications.
"Your account is enrolled in Paperless Billing, requiring you to receive the Bill Ready Notification"
I do receive an e-bill notifications and I could not find anywhere to turn off the phone calls.
These calls only started in November. This could be coming to your area soon.
My next call will be to customer retention and see if they want to keep me as a customer
01-05-2013 4:37 AM
01-05-2013 5:06 AM
I'm sure if you were getting these calls every month you might have a different opinion. I don't typically pay my bill until the day it's due either, but I'm not getting annoying phone calls either. In my case it has nothing to do with interest, it has is due to how paychecks fall and scheduling of other bills.
01-05-2013 12:01 PM
02-01-2013 9:40 AM
I got another call today 02/01/2013, this time I stayed on the line and listened to the whole message and found out to be removed from further phone reminders press #5. Now why didn't CS know this?
02-01-2013 12:16 PM
Thanks for posting, that info will be helpful for other people with the same issue.