AT&T Community Forums

How do you stop AT&T from calling ON the billing due date to remind me the bill is due.

I pay my bill electronically through e-bill service to be paid on the due date, which will post by the end of the day. I would not mind a reminder call AFTER the due date, but to call before the payment has posted at the end of the due date is annoying. I don't feel I should lose a day of interest by paying the bill a day before the due date.

Responses

Accepted Solution

Official Solution

Anthony_1

Mentor

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77 Messages

11 years ago

I got another call today 02/01/2013, this time I stayed on the line and listened to the whole message and found out to be removed from further phone reminders press #5. Now why didn't CS know this?

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skeeterintexas

ACE - Expert

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27.7K Messages

11 years ago

You must have (inadvertently) requested a reminder phone call.

I've got ATT cell phone and Uverse internet/TV/phone and pay my bills electronically via my bank for many, many years and have never received a phone call. I also pay ON the due date and not before unless it's a weekend or holiday.

I've never received a phone call. You should check your settings via the internet or call CS.

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oufanindallas

ACE - Master

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6.9K Messages

11 years ago

I've had UVerse for 3 years and never recieved a phone call either.

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docbombay

Guru

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1K Messages

11 years ago

Likewise, I have never received a phone call--only reminder emails when my bill is ready.

docbombay

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Anthony_1

Mentor

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77 Messages

11 years ago

I did call CS and was told that this is and automated call and there is no way CS can turn it off.

I checked my settings and found this in billing notifications.

"Your account is enrolled in Paperless Billing, requiring you to receive the Bill Ready Notification"

I do receive an e-bill notifications and I could not find anywhere to turn off the phone calls.

These calls only started in November. This could be coming to your area soon.

My next call will be to customer retention and see if they want to keep me as a customer

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aviewer

Expert

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10.1K Messages

11 years ago

Anthony_1 - It seems to me that you enjoy the confrontation on a non-issue.

The easy solution is to pay the bill before the due date. But, you say you do not want to lose even a days interest.

Are you aware of the current interest rates?? A "good" rate is one-half percent a year. This "earns" you pennies a month on tens of thousands of dollars.

You can pay the bill on the day you get it and not see any difference in your earned interest.

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oufanindallas

ACE - Master

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6.9K Messages

11 years ago

I'm sure if you were getting these calls every month you might have a different opinion. I don't typically pay my bill until the day it's due either, but I'm not getting annoying phone calls either. In my case it has nothing to do with interest, it has is due to how paychecks fall and scheduling of other bills.

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A

Anonymous

New Member

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25.7K Messages

11 years ago

I never get calls, and I float a month of billing at least 15 days past the end of the billing date. Now, if you are 30 to 45 days behind, then you start getting reminder calls, and a CSR from the department that handles past due accounts, to try and figure out what is going on, and see if they can work with the customer to make arrangements.

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