Horrible experience due to policy.

I wanted to tell someone about my horrible experience yesterday. 

I have been a Uverse customer since it was first available in my area. 

I called up Customer Service on 7/3/19 because got a notification from the App that my promotion was ending soon. I asked what deals available for me to take advantage of without altering my service( Internet 18 / UVERSE 200). I was told there was nothing that time but I should try back later in the month.

I called back yesterday 7/21 and spoke to someone who stated once again there was nothing to be done. I quoted the current offer from Comcast for $60 dollars a month for base services with full knowledge of up charges. I told him of he could get me around $100 I would not need to switch services. Once again he said there was nothing he could do. 

I took the time to call back and asked to speak to a manager in the Customer Loyalty division. I explained that I Managed a Restaurant and we follow a belief based on the book, "Give 'em The Pickle!" This belief is about keeping customers happy and making them back. I explained to both of the people I spoke to on the phone that as a manager I would want the chance to fix a situation with an unhappy customer to keep their business. I know how I came off at this point but both told me it was based on what the computer had in the way of deals and there was nothing they could do to assist. I said I would be switching my service to the one Comcast was offering. 

I went to the comcast store and set up my account. When I got home, I called back to cancel my service. Only at this time was  offered a 40 dollar discount on my bill. The gentleman who I spoke to did an excellent job and as I explained to him, of that offer was made on any of my 3 initial calls I would have taken it. Now my price is $10 less than what he was offering at 106 a month and wanted to be under $100 a month for my frustration and legwork. He did everything he could and I told him need time to consider my options as I had already signed the Comcast contract and have the equipment in my home.

My issue is this, why was not important enough to make an offer to until I was ready to actually cancel my account.