Contributor
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1 Message
HD streams
we just moved back home an added on a room now we have 5 streams is what I ordered . now im told each house has 3 streams of hd an the othrs have to be on sd well that dont work either . im paying for 4 streams an one dvr. my bill each month is like 70 dollors more or less. the man who hooked it up had a fire at his house the week he was here an thats what he wanted to talk about . the att person who set up my account said bring all my boxes with me .but he changed everything. now i have charge on my account an he took the old an left the new. o please help
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Official Solution
skeeterintexas
ACE - Expert
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27.7K Messages
10 years ago
The only way to have 5 streams is to be on Gigapower which is available in Austin & Dallas and soon to be San Antonio.
There is a possibility that you have 4 HD streams. Menu>Options>System Options>System Info>System Resources>Streams
If you see 0SD/4HD, you have 4 HD streams.
Depending on how far you are from the VRAD, then yes, you may only have 3 HD streams.
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi @1260addict
We have received your Private Message and we'll be glad to assist you and see if 4HD streams is a possibility. Skeeterintexas shared some great info that at this time the only customer that have 5 streams available are our GigaPower customers but, with some tests we'll be able to confirm if we can upgrade you to the 4HD/0SD stream count. 🙂
- MorganCS
- ATTU-verseCare
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