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Fees and Surcharges

Explorer

Fees and Surcharges

It is funny how you can be charged fees and surcharges on agreements after the fact. It is underhanded and shady to charge these when you are given an "all-inclusive price". I specifically asked about "fees and charges" and was told that there would be tax but my all-inclusive price was all-inclusive. It is not, they lock you into a contract and charge "backdoor fees". These need to be clearly stated in advance. They amount to a 7 percent increase in billing. There is a broadcast tv surcharge, an IN local service franchise fee, and a regulatory video cost recovery charge. These total $18.49 on my first bill. 

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Message 1 of 45
Expert

Re: Fees and Surcharges

@THREEYOUNG3  Cause no matter the price, there are always fees/taxes.  If they didn't tell you that, it's on you to go to the website and see what the terms and TOS say. Smiley Wink

 

Edit:  To me 'inclusive' means DVR, STBs, Internet, u### plan.  Just that, not fees/taxes.  Imagine this Feb you'll complain again about the price increases you will have to pay.

 

Chris
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Message 2 of 45
ACE - Expert

Re: Fees and Surcharges


@THREEYOUNG3 wrote:

It is funny how you can be charged fees and surcharges on agreements after the fact. It is underhanded and shady to charge these when you are given an "all-inclusive price". I specifically asked about "fees and charges" and was told that there would be tax but my all-inclusive price was all-inclusive. It is not, they lock you into a contract and charge "backdoor fees". These need to be clearly stated in advance. They amount to a 7 percent increase in billing. There is a broadcast tv surcharge, an IN local service franchise fee, and a regulatory video cost recovery charge. These total $18.49 on my first bill. 


Apparently, you've never had a utility or other consumer service in your name that you had to pay.  There are taxes and fees on most (all?) utilities including water and electricity.  I just renewed my electric service and while they can tell me that my rate will be so much a kilowatt hour, I KNOW that there are all kinds of fees and taxes involved and they can add up quick.

 

Unfortunately, those companies cannot tell you what all the fees will be because many are regulated by your local/county/state governments. 

 

Don't like it?  Complain to city hall.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 45
Explorer

Re: Fees and Surcharges

I purchased an "all-inclusive" plan and specifically asked about fees and it was stated that it was " all inclusive" and that taxes were the only thing not stated. Taxes are taxes and I understand that. Surcharges are just ways to increase the bill on the backside defering costs that are part of doing business without stating them up front. If a person asks what their bill will be it should be able to be stated. They can tell you up front they just refuse to. I ASKED! Backdoor fees are just a way to increase profits. City hall never hid fees and surcharges from me. If I ask I will be told.

{keep it courteous}

Message 4 of 45
Explorer

Re: Fees and Surcharges

When you specifically ask you should be told. I specifally asked. Hiding surcharges to boost profits is underhanded and decietfil. Terms of service or no terms of service, hiding surcharges is wrong. ATT knows these charges and needs to state them if asked.

Message 5 of 45
Anonymous
Not applicable

Re: Fees and Surcharges

AT&T makes no money on the taxes and surcharges.  They collect it and then pay the same amount collected to the respective taxing agencys.  I will tell you that someone in a call center in Somewhere, USA is not going to know your city, county, or state tax rates, therefore they would not be able to quote them. 

Message 6 of 45
ACE - Expert

Re: Fees and Surcharges


@THREEYOUNG3 wrote:

There is a broadcast tv surcharge, an IN local service franchise fee, and a regulatory video cost recovery charge. 


"broadcast tv surcharge" is going to recover AT&T's costs in paying the local stations that you could get for free with an OTA attenna.  Yep, AT&T is required to pay for "free TV."

 

"IN local service franchise fee" is a passthrough from your local franchise authority in Indiana.  All of this goes directly to the local government.  This is essentially a tax.

 

"regulatory video cost recovery charge" goes to pay the FCC a fee charged to Cable Television and also IPTV providers.  This is essentially a tax to the extent that the amount AT&T collects is the amount the FCC collects from them.

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 45
Employee

Re: Fees and Surcharges

broadcast tv surcharge" is going to recover AT&T's costs in paying the local stations that you could get for free with an OTA attenna.  Yep, AT&T is required to pay for "free TV."

 

Every time you hear CBS, or ABC may be going dark.... This is the negoation for how much AT&T will have to pay your local stations for "free" TV. Then customers state if I lose my most favorite or often watched channel I will leave and go to cable (who also has to pay and sign contracts, negotiation, every few years) then complain about the higher cost (increase) next year to pay for the shows they were going to leave if did not have.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 45
Explorer

Re: Fees and Surcharges

If a person asks about fees and charges then they should be disclosed the truth. Thanks, Paul
Message 9 of 45
ACE - Expert

Re: Fees and Surcharges

Do the stores you visit include the sales tax in the price tags on the items?

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 45
ACE - Expert

Re: Fees and Surcharges


@JefferMC wrote:

Do the stores you visit include the sales tax in the price tags on the items?

 


*high five*

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 45
Explorer

Re: Fees and Surcharges

They do not. Do they add on fees after you agree on a price? There is no need to be condescending and rude. I specifically asked about additional charges and told that there would be none.

Message 12 of 45
Explorer

Re: Fees and Surcharges

Sales tax is from the state. Surcharges are revenue enhancement. I have never seen a company add fees on backdoor like this. Do you get charged fees after the fact that you have not agreed to. I specifically asked about fees and was told that ONLY TAX was not included.

 

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Message 13 of 45
Explorer

Re: Fees and Surcharges

Essentially is a tax exactly means that it is NOT a tax.

 

 

Message 14 of 45
ACE - Expert

Re: Fees and Surcharges

I just received my Uverse bill.  Granted, I have all three services but let's review (fees only, no taxes)

 

On the TV service:

TX Local Video Facilities Fee

TX Local Video Service Franchise Fee

STATE cost-recovery Fee

 

Internet:

State Cost-Recover Fee

 

Moving on the VOIP:

TX Local 911 Fee

TX Municipal Right of Way Fee

TX State 911 Equalization Fee

State Cost Recovery Fee

 

As one can see, there are a myriad of LOCAL or state specific fees.  These are agreed upon by the governing body and the utility, in this case ATT.

 

I would think that knowing each and every local (ie: municipal/county/state) tax would be impossible.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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