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Fees and Surcharges

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Fees and Surcharges

It is funny how you can be charged fees and surcharges on agreements after the fact. It is underhanded and shady to charge these when you are given an "all-inclusive price". I specifically asked about "fees and charges" and was told that there would be tax but my all-inclusive price was all-inclusive. It is not, they lock you into a contract and charge "backdoor fees". These need to be clearly stated in advance. They amount to a 7 percent increase in billing. There is a broadcast tv surcharge, an IN local service franchise fee, and a regulatory video cost recovery charge. These total $18.49 on my first bill. 

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Message 1 of 45
ACE - Expert

Re: Fees and Surcharges

@sueemall  I'm not a clown. I do not work for AT&T but I do know how to use Google:

 

https://www.corp.att.com/ebcc/tours/understand_bill_surcharges_taxes_glossary.pdf

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 31 of 45
Teacher

Re: Fees and Surcharges

ATT is now charging surcharges as other fees in addition to all taxes 911 and government fees yes an added charge listed as other no explanation of what it is for all additional charges for gov fees accounted for. Looks like a way to simply raise your bill
Message 32 of 45
Contributor

Re: Fees and Surcharges

You mean to tell me people don't read the 19 page terms of service agreement? Solution =" * + tax and required fees"

Message 33 of 45
Mentor

Re: Fees and Surcharges

That's utter nonsense.  And AT&T lies about it.  They lied about it to me just yesterday, and numerous times before in both Billing and Customer Loyalty (Retention).  The "Broadcast TV surcharge" fee is NOT "......government mandated, and we have no control over it."   

 

Because of the constant service issues I have, I was offered a larger reduction off of the slow 18 kbps Internet I get, and nothing was changed on my U-Verse TV package, they raised this fee from 5.99 to 7.99.  Then Billing tells me, "This is an error.  We will correct this and tell them (unnamed party!) that they cannot do this to existing customers, only to new customers."

 

Well, I argued with Retention when it did not disappear, and the agent just made excuses, and said there were no notes from that agent regarding this fee.  This is EXACTLY what AT&T does - it LIES to its customers, promises you something, and then purposely does not notate it so they can say, "There is no notation that we promised you that, and we have no control over this fee."  Lie after lie after lie.  This is how they run their business.  It's beyond despicable.

Message 34 of 45
Mentor

Re: Fees and Surcharges

sueemail,

 

You are EXACTLY correct.  Most of these "fees" are NOT governmental fees or taxes.  The Broadcast TV Surcharge they outright LIED to me about repeatedly, saying it was "A government fee we have no control over" when it is NOT.  They just raised that fee in Jan. 2019 from $4.99 to $5.99.  Then, when they gave me an additional discount on the slow 18 kbps internet I have, with NO change to my U-verse TV package, they hiked the Broadcast fee to $7.99 !!!

 

I then call a billing agent about this increase, and SHE LIES, telling me that "we will have it corrected back to $5.99, and let the authorities know they cannot raise fees on an existing customer", but she purposely did not notate this in her one sentence note, so now AT&T's RETENTION, argues with me, & says that since there is no notation by this agent about the Fee, they have no control over it, and that it is a governmental fee.  Just unbelievable how they are trained to try to get out of what you are promised, and their whole system is designed to do so.

 

I get this slow 18 kbps, since they can't provide any higher speed since they don't have a fiber node near my house (ridiculous, & shows how CHEAP they are), so not only is my internet speed suboptimal, but the distance the signal runs on copper lines to reach the fiber node is what is the CAUSE of this problem.  These copper lines frequently develop 'shorts' in the wires caused by the weather - rain, cold, snow, heat - ALL of them.  And when problems in transmission occur, it gets to the point that the picture breaks up, with extreme pixelization, freezes, sound interruptions, and total failure, that they have to come out and spend hours trying to chase problems that their meters see on the way over to the house, but disappear by the time they get here.  Then I am down for 4-6 hours while they test everything they can, sometimes finding problems, other times not knowing what to do.

 

This is how incompetent and poorly designed and managed their whole systems are.  It is beyond pathetic.  I can't wait until I sell my house, and never utilize their services again.

Message 35 of 45
ACE - Expert

Re: Fees and Surcharges

@WillChicago - package prices always go up in February and are described here (but not the surcharges).

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 36 of 45
Mentor

Re: Fees and Surcharges

@_xyzzy_ 

 

I said January, but they always bill one month in advance.  Yes, I had to twist their arm to keep the package price near the same, as they underhandedly don't tell you the REAL policy unless you argue with them about being in a promotion.  That is when you find out that the DISCOUNT is off the bundle price, but they can raise the bundle price, and then your rate goes up.  This borders on dishonesty, and is a perfect example of AT&T playing games with its pricing.  When I used to have Comcast, at least at that time, the promotion you were under never had plan rate hikes during the promotional period.

 

Thanks, because the link you provided DOES address Broadcast TV Surcharge fees, and states that they CANNOT be raised while the customer has the same TV package.  So, AT&T is violating their own rules, and I will call them and demand they comply.

Message 37 of 45
ACE - Expert

Re: Fees and Surcharges

@WillChicago 

Thanks, because the link you provided DOES address Broadcast TV Surcharge fees, and states that they CANNOT be raised while the customer has the same TV package

I think that's a mistake.  I saw that too and questioned it but obviously it was never removed from that page.  That has never been the policy.  New increases always appear whether you on a promo or not.  And att promos have always been a discount on whatever the current prices are at any point in time.

 

That boradcast tv surcharge is bound to go up even more next February because even as we "speak" threads are appearing in the tv forums from people complaining about the loss of "their" channels (due to contract renegotiations).  They always blame att for this problem as being "greedy" and never seem to blame the networks for pulling the channels as an extortion tactic knowing how the user's will react.  So in the end att bends over backwards, pays more for the channels, and then users complain in February again about the increased broadcast tv surcharge (among all the others).  Att can't win here.   Just once I wish att would stand its ground against the networks and try to end this ever increasing price spiral on that surcharge at least.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 38 of 45
Mentor

Re: Fees and Surcharges

@_xyzzy_ 

 

Come on.....a MISTAKE?  It is there clear as day, and you call it a MISTAKE?   Do you really think I or anyone is vacuous enough to fall for that?   Who are you working for -  AT&T?

 

And don't make excuses on the Broadcast TV Surcharge.  You are attempting to use that as another lame excuse for AT&T violating their agreement to provide xyz channels on a package.  And, despite their claims that they "are doing everything to keep these channels", they've just GONE OUT!  I cannot even watch VH-1 on their website.  It already states that "Your provider is not subscribed".   I'll make the plans to get the cord as I should have 2 years ago, and AT&T can continue to run their company into the ground with the 180B in debt from buying Time Warner, and all the other foolish decisions it has made.

Message 39 of 45
ACE - Expert

Re: Fees and Surcharges

@WillChicago 

Come on.....a MISTAKE?  It is there clear as day, and you call it a MISTAKE?   Do you really think I or anyone is vacuous enough to fall for that?   Who are you working for -  AT&T?

Humans construct these webpages.  Do you assume all of them are "perfect" and don't make mistakes.  Learn to live in the real world.

 

And don't make excuses on the Broadcast TV Surcharge. You are attempting to use that as another lame excuse for AT&T violating their agreement to provide xyz channels on a package.

Find me anywhere in the terms of service that states that you agreed too when signing on for the service you are guaranteed channels x, y, and z.  Those TOS say "AT&T also reserves the right to modify or discontinue, temporarily or permanently, at any time and from time to time, the Services (or any function or feature of the Services or any part thereof) without liability." (section 8). 

 

And, despite their claims that they "are doing everything to keep these channels", they've just GONE OUT! I cannot even watch VH-1 on their website

And I couldn't care less about VH1.  I don't watch that channel and why should I have to pay a higher broadcast surcharge fee because you want that crap channel (crap to me that is)?  I hope it never comes back.

 

I'll make the plans to get the cord as I should have 2 years ago...

Please, go now.

 

This discussion has now spiraled out of control.  I'm done debating with you.  Bye.

 

 

 

 

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 40 of 45
Mentor

Re: Fees and Surcharges

@_xyzzy_ 

 

When you get caught & tangled up in your own web of false information, you just make more absurd claims, which just dig you deeper in the hole of your own creation:

"Humans construct these webpages.  Do you assume all of them are "perfect" and don't make mistakes.  Learn to live in the real world."

 

AND, your prior response:

 

"I think that's a mistake.  I saw that too and questioned it but obviously it was never removed from that page.  That has never been the policy. "

 

What utter nonsense.  Now, you become nasty, since your meaningless excuses I have PROVEN WRONG. 

HERE is that statement CLEARLY in print on AT&T's own pages, states, copied & pasted verbatim:

 

About monthly price changes
Because our programming costs went up, we have to raise our monthly prices for select packages starting January 20, 2019. You’ll see the new pricing on your bill.

Heads up: 
  • If you currently have a DIRECTV® or U-verse® TV promotion, you'll keep that discount until it expires. Once your promotional period ends, you’ll pay the new price for your package.
  • U-verse® TV customers under promotion will not be charged the increase in the Broadcast TV fee until your promotional period has ended. To keep you at the original Broadcast TV fee when you signed up, we’ll be issuing an adjustment as a separate line item on your bill. This credit will offset the fee increase for the remaining months on your promotional rate.
  • If you change your base package, you may not be eligible for the promotional offer anymore.

This PROVES you WRONG, and shows the absurdity of your claim after I found it in YOUR link.  The absurdity of you stating, "I think that's a mistake.  I saw that too and questioned it but obviously it was never removed from that page.  That has never been the policy." &, 

 

And then your nasty response to my saying it's time to cut the cord,  "Please, just go."

And, then your final statement, so you can just bow out of being caught in your falsehoods:

 

"This discussion has now spiraled out of control.  I'm done debating with you.  Bye."

 

Bye to YOU. 

[Please keep it courteous]

Message 41 of 45
Highlighted
ACE - Expert

Re: Fees and Surcharges

@_xyzzy_   Just to offset the nasty post above....
Edible Arrangement

Smiley Very Happy

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 42 of 45
Scholar

Re: Fees and Surcharges

{shrug} I've been somewhat unsatisfied with every entertainment provider contract & pricing that I've ever subscribed to, including AT&T. I've found *all* of them to operate in much the same way, with needlessly complicated pricing structures that include multiple fees with confusing origins. However, I've always understood that this is the playing field I'm choosing to enter. I'm always aware that I can just stick an antenna on my TV & call it a day. Some of the "cord cutter" options out there seem a little more straightforward in pricing, but I haven't taken a serious look at them yet. Good luck in getting things resolved to your satisfaction.

Message 43 of 45
Mentor

Re: Fees and Surcharges

@davemize 

 

Yes, the providers have needlessly complicated pricing structures with multiple fees of confusing origin.  Then, when you ask specifically what each one is, you often get incorrect answers.  And these answers are from Billing and Retention (Customer Loyalty), which should have NO excuse for not knowing the true, accurate information, but giving outright false answers, when I can find the correct answer myself by searching on the web, and some of the correct answers are directly from AT&T themselves!   Yet, their departments continue to provide false information, fail to accurately notate your account with what their answers were, and, for example, then tell you that they will compensate for an increase in the Broadcast TV Surcharge Fee, as without a TV package change, you are NOT to have that fee increase.  Then, when you get the bill, and the fee has not been adjusted, you call back, and the same Retention dept. tells you they cannot adjust the fee!

 

NO department agent should tell you what is correct, that you will and should have the fee adjusted not to increase, and tell you to call that department if it is, and then have another agent state they cannot adjust or do anything about it.  What does this tell you about the company and how they operate?

Message 44 of 45
Moderator

Re: Fees and Surcharges

Hello everyone,

 

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