Early Termination and Rewards

Early Termination and Rewards

[ Edited ]

I know I will have an ETF, but do I also have to pay back the ATT reward cards I was given for signing up for Uverse?

 

Also, do they do prorated refunds when canceling?  

 

Thank you!

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ACE - Master
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Accepted by ATTU-verseCare (Community Support)
‎09-30-2015 1:39 AM

Re: Early Termination and Rewards

As long as you received your reward it's yours.  That's why there is a waiting period BEFORE your reward is processed and you receive it.

 

 

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Message 2 of 4 (2,125 Views)
Employee
Solution
Accepted by ATTU-verseCare (Community Support)
‎09-30-2015 1:39 AM

Re: Early Termination and Rewards

There is no payback on rewards cards,you meet the conditions, received the reward.

Purchased equipment (510, 3600, 5031 RGs) are yours, all other equipment needs to be returned within 21 days by UPS or be charged for equipment not returned.

From terms of service agreement, Uverse prebills and should be prorated refundf from cancellation.
Payment Cycle and Cancellation. Billing for the Services commences when AT&T has provisioned the Services. Recurring charges for each month's Services will be billed one month in advance. Billing is based on a 30-day cycle. Non-recurring and usage-based charges for the Services generally will be billed in the billing cycle following the transaction. Your first bill for Services may include pro-rated charges for a partial monthly period prior to the beginning of your first monthly billing cycle. Upon termination you will be charged for the pro-rated number of days for which you had Services in that billing cycle and, if applicable, you will receive a credit for any balance of payments for Services billed in advance. A downgrade fee may apply if you make changes to your Service within thirty (30) days of Service provisioning or later programming orders.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 4 (2,123 Views)
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Re: Early Termination and Rewards

Thank you for the replies! Smiley Happy

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