I scheduled my u-verse installation for saturday the 16th, between 1:00 and 3:00.
Friday the 15th I tried to verify the appointment online, but your website would only give me an error message 'unable to answer that question at this time' or would time out and I would have to start all over again.
Finally, after your service department opened I was able to get through to a recorded message telling me my appointment was for tuesday the 19th.
Getting through to a human to change the appointment, I was told my phone number did not exist and that there was no account under my name or e-mail.
When I first called, the automated answering machine read back my number. The human verified my number twice and still insisted it did not exist.
I hung up, called my own phone from my cel phone and, sonuvagun, it rang.
Calling back, I reached a different person who, again, was unable to find my account.
After correcting her spelling of my last name she was able to find my account. The four digits she read were not mine.
She was then able to fix YOUR records to the number you have been billing me for.
She then told me that my appointment had been changed because of technical issues with ATT.
The company just felt no need to tell me about the change.
I think it is time for me to consider the segue from land line to cel phone and a different internet provider.
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