Send them a private message, on this link, and they should be able to give the help needed to solve your death cert. problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.
This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck
Please NO SD stretch-o-vision or 480 SD HD Channels Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems) Your Results May Vary, In My Humble Opinion I Call It Like I See It, Simply a U-verse user, nothing more
If someone dies, in order to cancel their account, is there a requirement for a death certificate?
Unless something has changed in the time since I worked for AT&T, there is not a requirement for a death certificate or any other "evidence". The rep takes the word of the person calling in to change/disconnect the account.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.