Death & Fusing 2 accounts temporarily?

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Death & Fusing 2 accounts temporarily?

If someone dies, in order to cancel their account, is there a requirement for a death certificate?

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Message 1 of 4
ACE - Expert

Re: Death & Fusing 2 accounts temporarily?

@Disrnr Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your death cert. problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 4
ACE - Professor

Re: Death & Fusing 2 accounts temporarily?


Disrnr wrote:

If someone dies, in order to cancel their account, is there a requirement for a death certificate?


Unless something has changed in the time since I worked for AT&T, there is not a requirement for a death certificate or any other "evidence". The rep takes the word of the person calling in to change/disconnect the account. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 4
Contributor

Re: Death & Fusing 2 accounts temporarily?

Thanx, Miburnsurg and MicCheck, for your replies!  I appreciate your taking the time to do that! Smiley Happy

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