Customer Service reps. lied to me for 3 straight months about lowering my bill

Question

I had a promotion that ended in May. My bill then went from approx. $85 to $110. I called in late April, May, June and now in July. I spoke to 4 different people, was transferred around and was on hold at different times for almost 30 minutes. The last two reps. I spoke to ASSURED ME

that my bill starting in July would be approx. $90. Well, the last two bills were for approx. $110. I have names, dates, times and phone numbers of the two recent conversations. Well, in today's conversation I was told the other people didn't take into account the other charges.

So in other words, I WAS LIED TO, and have spent way too much time trying to figure out why no one will give me a straight answer.

When I finish with this post I am calling Spectrum.

ATTHelp · Answer

Hi @brooklyn4466!We're always here to help! To fully assist with this issue further, we will need to look over your account in more detail. I am sending you a private message (PM) to help in this matter. Plese check your forums inbox and reply to my message.I look forward to your response and the opportunity to help you!Yetty, AT&T Community Specialist.