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Credit check required when adding TV to existing internet package?

Contributor

Credit check required when adding TV to existing internet package?

I RECIEVED MY INTERNET UVERSE, AND DECIDED THAT I DO NOT NEED THE HOME PHONE THAT COMES WITH THIS PACKAGE.  I TRIED TO SWITCH IT TO T.V AND WAS TOLD THAT I NED TO PAY A 400.00 DEPOSIT.  IF I QUALIFIED FOR THE INTERNET WHY DO I NOT QUALIFY FOR THE T.V.- AT&T IS TRYING TO RIP OFF VALUED CUSTOMERS AND WITHOUT CARE OR CONCERN.  THIS PRACTICE IS RUDE AND UNAPPRECIATED.  THE PUBLIC CONSUMERS SHOULD BE AWARE OF THIS PRACTICE BY AT&T AND SHOULD CHOSE SERVICE ELSEWHERE- FOR ME- AS SOON AS THIS CONTRACT IS ENDED I WILL CHOOSE A COMPANY THAT DOES NOT TAKE ADVANTAGE OF IT'S CUSTOMERS.

 

P.S.

NOTHING HAS CHANGED IN MY CREDIT- THEREFORE NO ADDITIONAL CHARGES SHOULD HAVE BEEN REQUESTED- THIS IS SHAMEFUL OF AT&T!

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Message 1 of 10
ACE - Expert

Re: UNFAIR UPGRADE POLICIES

The $400 is a credit deposit and covers the cost of equipment (DVR and Set Top Boxes) that might not be returned upon termination of service. 

 

This deposit is generally required of those that either have no credit or an unacceptable credit score.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 10
Contributor

Re: UNFAIR UPGRADE POLICIES

We already qualified and past all credit requirements- THAT'S HOW WE RECEIVED THE INTERNET!!!!!

Kind regards,
Renee



Renee [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 3 of 10
ACE - Expert

Re: UNFAIR UPGRADE POLICIES

But you do not have a DVR and/or any STBs in your possession at this time.  You only have an RG right now.  TV will require additional equipment.

 

P.S.  Please edit above post to remove personal information.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 10
Contributor

Re: UNFAIR UPGRADE POLICIES

AT 400 DOLLARS- THAT'S A RIP OFF- ESPECIALLY WITH ALL OF THE SUPPOSED DEALS AVAILABLE- AT&T CLEARLY DOES NOT MENTION THIS AS PART OF THE SPECIAL OFFERS AVAILABLE TO CUSTOMERS. I HAD THE INTERNET EQUIPMENT INSTALLED WITHOUT ALL OF THESE HIDDEN COST- 400 DOLLARS WOW- LIKE I SAID A RIP OFF TO LOYAL CUSTOMERS!!!!

Kind regards,
Renee



[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 5 of 10
Visitor

Re: UNFAIR UPGRADE POLICIES

I feel your pain. This company is a joke
Message 6 of 10

Re: UNFAIR UPGRADE POLICIES

So you think AT&T is the only provider that requires a deposit?  Think again.  ALL providers do a credit check and will either require a deposit if you want their service or deem a potential customer credit worthy and pass on the deposit.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 7 of 10
Contributor

Re: UNFAIR UPGRADE POLICIES

THEY DID A CREDIT CHECK WE CLEARED IT AND RECIEVED THE EQUIPMENT- NOTHING HAS CHANGED- AND IT'S ONLY BEEN A COUPLE OF MONTHS- WHY A NEW DEPOSIT- WHY 400.00 PLEASE THERE ARE OTHER COMPANIES THAT TREAT THEIR CUSTOMERS BETTER AND THIS IS THE ONLY RESOLVE!!!!!!!

Message 8 of 10
ACE - Expert

Re: UNFAIR UPGRADE POLICIES


@reneecrews wrote:

THEY DID A CREDIT CHECK WE CLEARED IT AND RECIEVED THE EQUIPMENT- NOTHING HAS CHANGED- AND IT'S ONLY BEEN A COUPLE OF MONTHS- WHY A NEW DEPOSIT- WHY 400.00 PLEASE THERE ARE OTHER COMPANIES THAT TREAT THEIR CUSTOMERS BETTER AND THIS IS THE ONLY RESOLVE!!!!!!!


You state that you've "recieved (sic) the equipment".

 

Have you already received a DVR and any Set Top Boxes?

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 10
Expert
Solution
Accepted by ACE - Expert (ACE - Expert)
Accepted by skeeterintexas
‎09-30-2015 1:39 AM

Re: UNFAIR UPGRADE POLICIES


@reneecrews wrote:

THEY DID A CREDIT CHECK WE CLEARED IT AND RECIEVED THE EQUIPMENT- NOTHING HAS CHANGED- AND IT'S ONLY BEEN A COUPLE OF MONTHS- WHY A NEW DEPOSIT- WHY 400.00 PLEASE THERE ARE OTHER COMPANIES THAT TREAT THEIR CUSTOMERS BETTER AND THIS IS THE ONLY RESOLVE!!!!!!!


That was for the phone/internet.  They did another credit check for TV equipment and decided you need to pay the deposit from what they found. Smiley Wink

 

Chris
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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
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I Call It Like I See It, Simply a U-verse user, nothing more

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