Get the myAT&T app
annerstrickland's profile

Contributor

 • 

2 Messages

Tuesday, August 16th, 2016 12:51 AM

Cancelling HBO 3-month trial

How can I cancel the free HBO package I was given for three months? The three months are up and I don't want it anymore. There's no option I can see online or on set top box menu. Thank you.

Accepted Solution

Official Solution

Community Support

 • 

2.7K Messages

6 years ago

Hi all,

 

To remove the 3-month trial, feel free to chat with our teams

 

ChrisZ, AT&T Community Specialist 

Contributor

 • 

2 Messages

8 years ago

How can I cancel the free HBO package I received for three months? The three months are up and I don't want it anymore. There's no option I can see online or on set top box menu. Thank you.

Community Support

 • 

230.7K Messages

8 years ago

Hi @annerstrickland,

 

We can help with this and just sent you a private message via the community forums. Click here to reply back.

 

-ATTU-verseCare

Contributor

 • 

1 Message

7 years ago

Tried to cancel via the uverse app, but the HBO/Cinemax package is still running. I do not want to be charged for these channels.

Scholar

 • 

267 Messages

7 years ago

I cancelled HBO on-line last year and I was just charged for the days I used it for that month, so don't think you'll have to pay 30 days.  It was effective immediately.

 

chiefdore

Contributor

 • 

1 Message

6 years ago

Why would you send a reply "privately?" Other people like myself, just wasted a lot of time trying to find out the same answer.

Tutor

 • 

5 Messages

5 years ago

No that does not work either.   The first time I chatted with your team and they sent me new hardware.   See below.

 

Well they have the worst customer service none of it is in the country.   Three phone calls.   The first was to cancel HBO/Cinamax.   He read his script and said it was done.   Next day get an email saying they are sending me a new box to start my service.   OK, called back.   They could not tell me why they sent me a new box.   I asked do I need a new box to cancel HBO/Cinamax.  He said NO.   Said he would cancel the shipment.   OK shipment arrives I still do not know if I have to install the new box or not.   Called a third time.   Again Could not tell me why the sent me the new box and said I should just send it back.     

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.