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Canceling NEW service


Canceling NEW service


I have recently (2 weeks ago) changed from XFinity to UVerse.  WOW!  Big difference.  My question is simple.  CanI get out of my 2 year agreement within the first thirty days?  I can't watch a HD program on two separate TV's at the same time?  If I want to record a program, I can't watch a HD program at the same time?  What was the point in paying $49.00 wireless connection for my 2nd TV, if I can't use it for HD?


UVerse is decades behind the technology  used XFinity.

Message 1 of 3

Re: Canceling NEW service

Hi @hoobiestv,


That typically is an easy fix for your HD streams available to you depending on your distance from the local facilities. Please send us a detailed message by clicking here. Be sure to include:


  • Name
  • Account number
  • Phone number and the best time to reach you


Once we have your account details be looking for an email to the email associated with your forum ID or a call at a provided contact number.

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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
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Message 2 of 3
ACE - Expert

Re: Canceling NEW service

Send the info to link above but in the meantime check your 'profile': 

Press "menu" button on remote.  Go to Options>System>System Info>System Resources. 


Your profile depends on your Bandwidth cap.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 3
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