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ebenoit3's profile

Contributor

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1 Message

Saturday, September 19th, 2015 12:19 PM

Can I chat live with a customer Representative?

I need help with my uverse plan asap. Is there a way to chat online with customer service? This would be extremely convenient!!

Accepted Solution

Official Solution

Community Support

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6.7K Messages

7 years ago

Hello to all in the Community!

 

Chat.png

We see this is a big topic based off our data! We wanted to give you more information. 

 

Our members DO have the option to chat with us to address technical, billing questions & concerns. Just click on the link and select the product you need assistance with!

 

Thanks,

 

ChrisZ, AT&T Community Specialist 

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Guru

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1.1K Messages

9 years ago

Hello @ebenoit3,

You can chat live at the below link.

http://www.att.com/contactus/index/digitaltv.html?tab=1

Once to this page, please click the Chat Now button located just to the right.

Contributor

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1 Message

7 years ago

What happened to live chat? That feature was the best.

Mentor

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64 Messages

7 years ago

The best is when the chat tells you to call - even though you are on the chat due to being on hold over 8 hours. 

Contributor

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1 Message

7 years ago

I NEED HELP WITH BILLING

 

Contributor

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1 Message

6 years ago

Have questions about my planI

Contributor

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1 Message

6 years ago

Received an e-mail for our account, ***** saying we made changes to the contract on October 27th and the cost is 190.00 and change.  We made no changes to our contract.  ATT changed the level of Mega Bites to our internet due to static on the line.  This reduced the static and stopped the interruptions in our service.  Your Rep Bob *****,  made this change.  We are not and will not be responsible for ATT failures.

 

Ronald *****/ Catherine [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Contributor

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2 Messages

6 years ago

MY NAME MARION ...  WHY IS ALL OF MY BUNDLE SERVICES LANDLINE PHONE, INTERNET, TV CUT OFF I MADE A PAYMENT OF $203.57 ON NOV.3,2017 AND ATT WAS TO GET PAID THRU CHASE BANK MY CHECKING ACCT. EVERY MONTH I PAID MY BILLS ONLINE MY PAYMENT WAS SENT TO DIRECT TV  I WORK FROM HOME AND THIS HAVE CAUSE ME A JOB BECAUSE OF A MISTAKE FROM DIRECT TV WHOM ATT STRONGLY SUPPORT OTHERWISE I NEVER WOULD HAVE CHANGE MY TV OVER BUT THE PROMOTION WAS BUNDLE ALL THREE SERVICES FOR $99.99 EVERY MONTH SO I BEEN A VERY LOYAL CUSTOMER FOR 45 YEARS WITH ATT SINCE MAMA BELL .  THIS IS TO LARGE OF A MISTAKE FROM ATT MY CHASE BANK FAX A PAYMENT OF PROOF WITH ACCT *** AND FULL AMOUNT OF $203.57.  ATT TELL      @8:00 am THIS TODAY THEY DON`T HAVE A PAYMENT  I HAVE NOT BEEN ABLE TO WORK FROM HOME.  A # YOU CAN CONTACT ME IS ***  IMMEDIATELY !

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

[Legal discussions are not permitted per the Guidelines]

 

Contributor

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1 Message

6 years ago

I did what you said and there is no chat. Is it down? There was the chat services in October and now it is not present. When will you have chat available again? Thanks.

Contributor

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1 Message

6 years ago

My phone bill has steadily increased since I moved on Blaine.  I haven't changed my requirements so why is my bill consistently getting higher?

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