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ebenoit3's profile

Contributor

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1 Message

Saturday, September 19th, 2015 12:19 PM

Can I chat live with a customer Representative?

I need help with my uverse plan asap. Is there a way to chat online with customer service? This would be extremely convenient!!

Tutor

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3 Messages

6 years ago

It's unbelievable to me that a company with such terrible customer service can stay in business! It's gotten to the point that you have to take a day off work just to CALL ATT because it can take hours. And why is it that just as you have a glimmer of hope someone will actually be able to help you, that you are DISCONNECTED and have to start over again!?! And when you take off work for the tech to arrive in a 4 or 8 hour window (I've had appointments for both long windows) that no one ever shows up or even calls! I think the individuals on the phone are usually nice people trying to help (although there are exceptions) but the system doesn't work. Is ATT too big or do they just not care?

Contributor

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1 Message

6 years ago

I have been back and fourth with multiple AT&T customer service representatives since November 2017. I have a billing dispute from Direct TV. I have spent countless hours on the phone explaining myself over and over each time I get transferred to a new rep. It is disheartening to know that AT&T can just suspend your services while you are waiting for a resolution to your case such as what happened to me yesterday. I have been told back in November by a rep that everything was taken care of. That i have nothing to worry about the disputed bill only to find out after two weeks that I have past due amount! On Dec 12, 2017 I have been transferred to a Loyalty department rep and was told that the case is being escalated, to wait for a call within 3-5 days, that i am being sent a $100 visa GC for my inconvenience, etc. None of which happened! I get a new bill for the month and it's much, much higher with the disputed charge plus other charges! I called again on Dec 20, 2017 and finally went online to chat because I was told none of my conversations were noted especially the waiving of the charges! I thought i had a better result chatting. Rep promised me that I would get a call 3-5 days and no one did! I purposely did not pay my bill due on Jan 1st because I was still waiting for them to call me and I needed to know that those charges were dropped! No calls, no email! So i called again yesterday 1/10/18-was transferred 4-5x until the last Rep hung up on me! I went online and chatted with a unified specialist. She did help me resolve the original amount I was promised to be waived but there is a remaining balance I reportedly owe Direct TV! I was never told back in November that there were other charges such as early termination fee, etc.! This Direct TV service was forced on me when I added another number to my account. They told me that signing up with Direct TV would be the only way for me to get the unlimited data. I have been a loyal AT&T client for many, many years! I have never had any problems with them until this Direct TV came along. Now there is unified billing, etc. and no one seems to know how to deal with customer service issues such a s mine! 

So, here I am almost two months later, still dealing with this billing issue! I am not one to complain but this is UNACCEPTABLE! I have lost two days of business dealing with AT&T with no wireless service! I demand a better service and I demand for AT&T/Direct TV to find resolution to my problem! 

Tutor

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4 Messages

6 years ago

Hi

My line was disconnected cause my bill wasn't paid for two months and I just paid what I owed to reinstate my line but theyre saying I cant use the same number. Ive had that number for almost 20 years. So theyre next step was to advise me to go on this chat.

Thanks

 

 

Contributor

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1 Message

6 years ago

I need to know why is my account in a collections company? I have made my payments, I returned all the equipment. You gave me a total amount of my bill, I have made payments; my last payment was this month, and it completed the total amount of my bill. Now I can't even access my account online, and I have a collection bill of an additional $611.86. Who can explain that to me? The reason I choose out of att was the incredibly grotesque unlawful billing of hundreds of dollars that NO one could explained to me, some of which were reimburse. The rest your company stole from me. As far as denying my ability to use the iPhone insurance that I payed for broken or damage phones. After I payed 2 years of iPhone insurances, once my i Phones broke, your company refused to replaced them. As I prepare a formal complain to the BBB, I will like anyone from your company to be honest to me once, that is if  there is anyone professional, with ethics and honesty withing your company. Incredible that a company such as yours had probably made millions of revenue from steeling money from paying customers like my self. 

 

Contributor

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1 Message

6 years ago

I need help

ACE - Expert

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27.6K Messages

6 years ago

Use the link in Post 2 of this thread.

Contributor

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1 Message

6 years ago

I have questions about multiple charges to my bank account that don't make sense to me.

Contributor

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1 Message

6 years ago

I understand that my contract is up with Direct TV. I do not wish to resign. I want to see what deals you can offer me. I need a much smaller charge for the monthly fee. What can you give me? I also have two rooms that I want the equipment removed. I don't need a tv in those rooms anymore.

 

Contributor

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1 Message

6 years ago

I tried to upgrade my cell phone but  changed my mind.  AT&T already charged my credit card for the trade in upgrade and would like to credit the $24.67 back to my credit card.

Contributor

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2 Messages

6 years ago

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