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Can I chat live with a customer Representative?

Contributor

Can I chat live with a customer Representative?

I need help with my uverse plan asap. Is there a way to chat online with customer service? This would be extremely convenient!!
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Message 1 of 39
ACE - Guru

Re: Can I chat live with a customer Representative?

Hello @ebenoit3,

You can chat live at the below link.

http://www.att.com/contactus/index/digitaltv.html?tab=1

Once to this page, please click the Chat Now button located just to the right.

Alex



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Message 2 of 39
Contributor

Re: Can I chat live with a customer Representative?

What happened to live chat? That feature was the best.

Message 3 of 39
Mentor

Re: Can I chat live with a customer Representative?

The best is when the chat tells you to call - even though you are on the chat due to being on hold over 8 hours. 

Message 4 of 39
Community Support
Solution
Accepted by Community Support (Community Support)
Accepted by ATTU-verseCare
‎07-27-2017 7:59 AM

Re: Can I chat live with a customer Representative?

Hello to all in the Community!

 

Chat.png

We see this is a big topic based off our data! We wanted to give you more information. 

 

Our members DO have the option to chat with us to address technical, billing questions & concerns. Just click on the link and select the product you need assistance with!

 

Thanks,

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 5 of 39
Highlighted
Contributor

Re: Can I chat live with a customer Representative?

I NEED HELP WITH BILLING

 

Message 6 of 39
Contributor

Re: Can I chat live with a customer Representative?

Have questions about my planI

Message 7 of 39
Contributor

Re: Can I chat live with a customer Representative?

Received an e-mail for our account, ***** saying we made changes to the contract on October 27th and the cost is 190.00 and change.  We made no changes to our contract.  ATT changed the level of Mega Bites to our internet due to static on the line.  This reduced the static and stopped the interruptions in our service.  Your Rep Bob *****,  made this change.  We are not and will not be responsible for ATT failures.

 

Ronald *****/ Catherine [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 8 of 39
Contributor

Re: Can I chat live with a customer Representative?

MY NAME MARION ...  WHY IS ALL OF MY BUNDLE SERVICES LANDLINE PHONE, INTERNET, TV CUT OFF I MADE A PAYMENT OF $203.57 ON NOV.3,2017 AND ATT WAS TO GET PAID THRU CHASE BANK MY CHECKING ACCT. EVERY MONTH I PAID MY BILLS ONLINE MY PAYMENT WAS SENT TO DIRECT TV  I WORK FROM HOME AND THIS HAVE CAUSE ME A JOB BECAUSE OF A MISTAKE FROM DIRECT TV WHOM ATT STRONGLY SUPPORT OTHERWISE I NEVER WOULD HAVE CHANGE MY TV OVER BUT THE PROMOTION WAS BUNDLE ALL THREE SERVICES FOR $99.99 EVERY MONTH SO I BEEN A VERY LOYAL CUSTOMER FOR 45 YEARS WITH ATT SINCE MAMA BELL .  THIS IS TO LARGE OF A MISTAKE FROM ATT MY CHASE BANK FAX A PAYMENT OF PROOF WITH ACCT *** AND FULL AMOUNT OF $203.57.  ATT TELL      @8:00 am THIS TODAY THEY DON`T HAVE A PAYMENT  I HAVE NOT BEEN ABLE TO WORK FROM HOME.  A # YOU CAN CONTACT ME IS ***  IMMEDIATELY !

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

[Legal discussions are not permitted per the Guidelines]

 

Message 9 of 39
Contributor

Re: Can I chat live with a customer Representative?

I did what you said and there is no chat. Is it down? There was the chat services in October and now it is not present. When will you have chat available again? Thanks.

Message 10 of 39
Contributor

Re: Can I chat live with a customer Representative?

My phone bill has steadily increased since I moved on Blaine.  I haven't changed my requirements so why is my bill consistently getting higher?

Message 11 of 39

Re: Can I chat live with a customer Representative?

It's unbelievable to me that a company with such terrible customer service can stay in business! It's gotten to the point that you have to take a day off work just to CALL ATT because it can take hours. And why is it that just as you have a glimmer of hope someone will actually be able to help you, that you are DISCONNECTED and have to start over again!?! And when you take off work for the tech to arrive in a 4 or 8 hour window (I've had appointments for both long windows) that no one ever shows up or even calls! I think the individuals on the phone are usually nice people trying to help (although there are exceptions) but the system doesn't work. Is ATT too big or do they just not care?

Message 12 of 39
Contributor

Re: Can I chat live with a customer Representative?

I have been back and fourth with multiple AT&T customer service representatives since November 2017. I have a billing dispute from Direct TV. I have spent countless hours on the phone explaining myself over and over each time I get transferred to a new rep. It is disheartening to know that AT&T can just suspend your services while you are waiting for a resolution to your case such as what happened to me yesterday. I have been told back in November by a rep that everything was taken care of. That i have nothing to worry about the disputed bill only to find out after two weeks that I have past due amount! On Dec 12, 2017 I have been transferred to a Loyalty department rep and was told that the case is being escalated, to wait for a call within 3-5 days, that i am being sent a $100 visa GC for my inconvenience, etc. None of which happened! I get a new bill for the month and it's much, much higher with the disputed charge plus other charges! I called again on Dec 20, 2017 and finally went online to chat because I was told none of my conversations were noted especially the waiving of the charges! I thought i had a better result chatting. Rep promised me that I would get a call 3-5 days and no one did! I purposely did not pay my bill due on Jan 1st because I was still waiting for them to call me and I needed to know that those charges were dropped! No calls, no email! So i called again yesterday 1/10/18-was transferred 4-5x until the last Rep hung up on me! I went online and chatted with a unified specialist. She did help me resolve the original amount I was promised to be waived but there is a remaining balance I reportedly owe Direct TV! I was never told back in November that there were other charges such as early termination fee, etc.! This Direct TV service was forced on me when I added another number to my account. They told me that signing up with Direct TV would be the only way for me to get the unlimited data. I have been a loyal AT&T client for many, many years! I have never had any problems with them until this Direct TV came along. Now there is unified billing, etc. and no one seems to know how to deal with customer service issues such a s mine! 

So, here I am almost two months later, still dealing with this billing issue! I am not one to complain but this is UNACCEPTABLE! I have lost two days of business dealing with AT&T with no wireless service! I demand a better service and I demand for AT&T/Direct TV to find resolution to my problem! 

Message 13 of 39
Contributor

Re: Can I chat live with a customer Representative?

Hi

My line was disconnected cause my bill wasn't paid for two months and I just paid what I owed to reinstate my line but theyre saying I cant use the same number. Ive had that number for almost 20 years. So theyre next step was to advise me to go on this chat.

Thanks

 

 

Message 14 of 39
Contributor

Re: Can I chat live with a customer Representative?

I need to know why is my account in a collections company? I have made my payments, I returned all the equipment. You gave me a total amount of my bill, I have made payments; my last payment was this month, and it completed the total amount of my bill. Now I can't even access my account online, and I have a collection bill of an additional $611.86. Who can explain that to me? The reason I choose out of att was the incredibly grotesque unlawful billing of hundreds of dollars that NO one could explained to me, some of which were reimburse. The rest your company stole from me. As far as denying my ability to use the iPhone insurance that I payed for broken or damage phones. After I payed 2 years of iPhone insurances, once my i Phones broke, your company refused to replaced them. As I prepare a formal complain to the BBB, I will like anyone from your company to be honest to me once, that is if  there is anyone professional, with ethics and honesty withing your company. Incredible that a company such as yours had probably made millions of revenue from steeling money from paying customers like my self. 

 

Message 15 of 39
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