Contributor
•
2 Messages
Bruised and Beaten
Bruised and beaten
I feel bruised and beaten down
by AT&T.
The encounter with the agent,
probably in some other country,
over the amount of my
ever-increasing bill
left me outraged and disbelieving.
I could barely hear him
through the static
with his "we give you more, you pay less--
you want less, you pay more" nonsense
wore me down, disgusted and frustrated--
no fan of AT&T, for sure.
Bruised and beaten down,
I followed his barely understandable directions that evening--
and, lo! I lost my ballgame (one of the best lately)
lost my cable reception
totally.
Dial up help?
Get sales,
get internet
finally the guy I need--1 hour later.
And its still not fixed.
I need a new DVR--
not to arrive until tomorrow
and I lose all my recordings.
Why can they downgrade your services with no interruptions
but upgrading takes hours of phone calls?
Why is a company that is in the business of technology
unable to provide clear communication lines for its sales people?
And, whatever happened to the goal of
serving the consumer?
Thumbs down all around.
MicCheck
ACE - Expert
•
14.2K Messages
10 years ago
I'm confused. You state you called about your bill, but follow the rep's directions? Directions to do what?
Most customers have no issues upgrading their service. Most customers also have no problems with a clear line. If the call clarity was that bad, you should have hung up and called again.
0
0
RV_1
Mentor
•
92 Messages
10 years ago
well there's your answer... your fault
0
0
ATTDmitriyCM
Former Community Manager
•
10.4K Messages
10 years ago
Hello @CTTKID
I'm very sorry for any frustration with the upgrade. What plan were you trying to upgrade from and to? In some cases, you have to get new equipment to work with certain plans. If you still need help, you can send us a private message by clicking here and one of our best specialists will be happy to assist.
Thank you,
Dmitriy
0
0
CTTKID
Contributor
•
2 Messages
10 years ago
Thank you for your message to me (Bruised and Beaten). I was 3 days without TV and with 5 contacts with ATT due to an attempt to Upgrade from 300 to 450. Here is what I think could have alleviated this problem.
1. The ATT "salesperson" who I got when I called with a question about my bill was impossible to understand clearly due to static interference on the phone line and his rapid speech with accent. I mentioned this to him several times and even had him call me back on another line but either he didn't do that or his headset was faulty. That he didn't address my questions (I think, but I couldn't hear him clearly) annoyed me greatly and that I ended up upgrading my service was not what I wanted. However, I agreed to it out of frustration and a need to get on with my life.
Suggestion: take a look at these first contacts and the equipment they use with customers. Makes a difference.
2. When I unplugged and plugged in my receiver that evening, I had NO TV. Would have helped if ATT rep had checked on my old receiver and noted that there could be a problem with new software. 24 hours later another ATT IT arranged for new receiver to be sent to me. Would have been nice to know that I had to get an HTMI cable too, to make it work. Final contact with IT person was OK except I had to figure out to reset my TV to "HTMI ". Actually I found it by accident. Good thing because I was ready to change to Comcast even though it would further complicate my life.
I have used ATT for several years. I forget how many. I have had good experiences with your people before. The billing situation with continuous rising prices with no agreement is maddening. As is the loss of my TV for 3 days when my baseball team was playing some very exciting games. Do I get a rebate for the lost days of service with added frustration in not being able to get this fixed in a timely manner?
Than you for your inquiry
Sent from my iPad
0
0