08-15-2014 9:22 PM
08-16-2014 5:31 AM - edited 08-16-2014 5:32 AM
How many TV receivers are running while you're trying to do these things? Also, are they running HD too?
Are you doing anything else while trying to view email such as watch videos or downloading files?
08-16-2014 7:45 AM
You need to provide more info..Are you using a wireless connection to your computer? If you can try and plug into the RG direct with ethernet cable and do a speed test there and post back.
08-16-2014 11:50 AM - edited 08-16-2014 12:07 PM
So, today's my first day after switching from Cox. Reiterated to the sales person that internet speed was my most important concern, so i signed up for the 18Mbps plan. When the installer was here, I noticed the speed wasn't great, but wasn't too slow. He left at about 4:00 pm, and my internet speed slowly decreased to the point that it is now .25 Mbps download. No Netflix, no Amazon Prime, even emails take forever to open. TV works great, but again, I don't care about the TV.
I found it funny that the "self help" areas of ATT websites only discuss slow browsing speed and want to know which browser I'm using. That's not the point, as none of my devices will stream at a speed that allows service.
Is this common? Is it a time of day issue?
If I don't get answers from ATT, I'll be canceling and returning to Cox before the weekend's over.
Are those speeds wireless or wired? If wireless, see SomeJoe's great wireless interference thread:
Also see the SJ post:
Please Read for a Potential Solution
For many people, the DHCP problems with the 2Wire routers can be solved by configuring the RG as follows:
1. Go to http://192.168.1.254/xslt?PAGE=C_2_1 which is the RG's wireless configuration page.
2. Change the setting "Wi-Fi Protected Setup" to Disabled.
3. Change the setting "Authentication Type" to WPA2-PSK (AES).
4. Click the "Save" button at the bottom.
5. This procedure may ask for your RG's password. The default password for your RG is printed on a white sticker on the side of the RG (3600HGV, 3800HGV-B, and 3801HGV) or on a white sticker on the backup battery (i3812V).
Disabling WPS should help with the DHCP timeout issue and general wireless connection problems.
Setting authentication specifically to WPA2-PSK/AES improves connection reliability on Macs and other Apple products.
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
08-16-2014 8:51 PM
08-20-2014 7:43 AM
02-15-2017 9:18 PM