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Catpower's profile

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1 Message

Monday, August 21st, 2017 3:31 PM

Billing issue with direct tv over 2 months

On May 31st I switched from Direct Tv to U-Verse. Worst mistake of my life. After having tv for a couple of weeks we lost service with Uverse abruptly. When we called they said we had asked to be restored to Direct. That was not true. We then were told Uverse was not available in our area, even though we had it the day before. After two plus hours on the phone, they decided to restore my services with Uverse but after I agreed to a complete re-install. I refused, and completely disconnected Uverse and Direct. As of August I'm still being charged for Direct, my cell has been suspended twice. I have spoken to numerous people at AT&T concerning my account. Each time the assure me it's taken care of. And each time after being on the phone for 3 or more hours the new bill comes out with late charges, past due charges and Direct tv charges. This is a nightmare. I wish I had never heard of Direct tv.

Community Support

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231.3K Messages

7 years ago


Good Morning @Catpower


I am sorry you are having trouble getting your Directv bill fixed.  Since you canceled Directv in May and are still being charged for it, I need to do some research on this.  I would be more than happy to resolve this for you. 


Can you please provide me with your name, Directv account number and your phone number in a Private Message?  Please send the Private Message to @ATTCares.


I look forward to speaking with you.


Donna V, AT&T Community Specialist

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