Bill increased without notification?

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Bill increased without notification?

[ Edited ]

Extremely FRUSTRATED that AT&T can increase bill without notification. I guess this is why they try to get you to sign-up for autopay, so you don't really see the incremental increases. They just automatically increase as they wish.

 

HORRIBLE BUSINESS PRACTICE !!!!!

 

Time to move to anonther provider I think.

Message 1 of 12 (3,543 Views)
Employee
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Accepted by ATTJulieCS (Community Support)
‎09-30-2015 1:39 AM

Re: Bill increased without notification?

[ Edited ]

Not sure of issue, rate notification was on December billing about increases January 26th. 2014
Posted oon this forum November 15... http://forums.att.com/t5/U-verse-Billing/U-verse-2014-Pricing-Changes/m-p/3818357/highlight/true#M17...

In part .... Customers are being notified of these changes via bill messaging occurring in November and December and a reminder in January and February 2014. In addition, customers will be notified of these changes online at www.att.net/uversepricechange and att.com/uversesupport.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 12 (3,532 Views)
Highlighted
ACE - Master

Re: Should be against the law to increase bill without notification.


stiedt wrote:

Extremely FRUSTRATED that AT&T can increase bill without notification. I guess this is why they try to get you to sign-up for autopay, so you don't really see the incremental increases. They just automatically increase as they wish.

 

HORRIBLE BUSINESS PRACTICE !!!!!

 

Time to move to anonther provider I think.


I have had U-verse since 2008 and every February bill, every year, has had a rate increase.  The best thing to do is call retentions and see if you can get a better rate by signing a year contract.  I just did that because my bill was going to be about $260 a month.  Now after entering into a new contract for 1 year it's going to be $150 plus tax.

 

As for going to another provider, they all do the same thing if your not in a contract. 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 12 (3,513 Views)

Re: Should be against the law to increase bill without notification.

That's exactly why I will refuse to join auto-pay.

Message 4 of 12 (3,472 Views)
Contributor

Re: Should be against the law to increase bill without notification.

I too have spoken with customer retention,  more than once, first time, never saw the promised rate, next bill came in much higher than i had been paying, after huge run-around with chat and on phone, finally got back to retention and have been sort of promised a new rate that "has to be approved"??   Why does it have to be so difficult, frustrating and annoying?   Will have to wait and see if the new rate shows up.   

Message 5 of 12 (3,087 Views)
Contributor

Re: Should be against the law to increase bill without notification.

Just another way of legally mugging Joe & Jane Lunchbox. If they happen to complain,  give them a lilting song & soft-shoe routine about a a reduced rate & then procede with the purple love hammer, regardless of what was promised. I remember watching the WKRP in Cincinatti pilot, where Howard Hessmans character is raving about the "Phone Police" & laughing about his paranoia. I'm not laughing as hard these days, I find...

Message 6 of 12 (2,924 Views)
Mentor

Re: Should be against the law to increase bill without notification.

Simply notifying us that you are going to change the price every February despite promising us you would not when we signed up does not justify it.
Message 7 of 12 (2,766 Views)
Tutor

Re: Should be against the law to increase bill without notification.

[ Edited ]

Same thing happened to me! I upgraded to U200 via a "promotion" and the sales agent said it would be $100 per month. Well, that was a lie. My first bill was actually jacked up to $140 and there was no mention of the promotional deal whatsoever. Talk about breach of contract.  I've had to spend countless hours on hold getting tossed around various departments. I even had one agent tell me everything was fixed and she gave me a confirmation number. I checked my account a few days later and nothing changed. I called in again, waiting of course another 30 minutes, to find out there was never a change.  Another lie! What a bunch of crap. As soon as my contract is up I am done with AT&T, they clearly have no interest in investing in their people. My thought, if people like us had the time, I'd be glad to start a movement in getting as many people away from AT&T as possible.  I’ve never been witness to such incompetency and can get better service from the mentally challenged greeter at Wal-Mart.

 

[Legal discussions are not permitted per the Guidelines]

Message 8 of 12 (2,551 Views)
Tutor

Re: Should be against the law to increase bill without notification.

I'm betting the turnover rate is so high at AT&T this 'employee" is long gone.
Message 9 of 12 (2,550 Views)
Tutor

Re: Should be against the law to increase bill without notification.

BOOOOOOOOOO!!!!!!  BOOOOOOO!!!!  YYYOOOUUU STINK AT&T!!!  BOOOOOOOOOOO!

Message 10 of 12 (2,547 Views)
ACE - Professor

Re: Should be against the law to increase bill without notification.


morons32 wrote:

BOOOOOOOOOO!!!!!!  BOOOOOOO!!!!  YYYOOOUUU STINK AT&T!!!  BOOOOOOOOOOO!


If you're actually wanting to get your problem solved (which I doubt, based on the immaturity of your posts), I'd recommend sending a private message to AT&T Customer Care at the link below. 

 

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 12 (2,518 Views)
Contributor

Re: Should be against the law to increase bill without notification.

I think the issue is not that there was no notification, there was, but that the increase took place while under contract.  The contract should guarantee the price until renewal date.  At the renewal date then AT&T should be able to include the rate increase.  I don't think that increasing the rate during contract period is right or fair to the customers.  Especially since if they aren't happy they can't then cancel their service without incurring an early termination fee.  So they either accept the rate increase or pay to leave the cable service.  Not exactly what I would consider a good business practice.

 

I will be leaving the AT&T cable service once my contract is up in July.  It's just too much money to spend on cable - of which I only watch about 20 channels.  I'll make do with Netflicks and DroidTV.

 

Thanks AT&T , I have had no service issues and I love the DVR service, but the cable packages and prices are not consumer friendly.

 

Message 12 of 12 (1,649 Views)
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