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Bill higher than expected

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Bill higher than expected

My bill is $28 a month more than I was told it will be during my last phone call. Why is that?
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Message 1 of 7
Employee

Re: Bill higher than expected

Not knowing the details of your last phone call or the specifics of bill....

 

If talking about promotional pricing ....

Promotional pricing applies to service rates only and excludes taxes, equipment fees, and other charges, including a $49 service activation fee, city video cost recovery fees, where applicable, and a Broadcast TV surcharge. Residential customers only. Credit restrictions may apply. Pricing, programming, and features subject to change at any time without notice.

 

Thus a quote of 109.99 as a promotion price would not include....

The gateway fee $7, the local broadcast fee $4.99, any area franchise fee, any taxes.... These can add $20-$25 to the promotional price.

 

Additional your bill may be two bills, a prorated (date range) of current billing cycle PLUS next full month that could result in your bill being higher than expected.

 

Please carefully review in your entire bill to understand why the bill is $28 higher than expected.

 

Edit: you may have had a change such as a promotion expiring....

Receive HBO/CINAMAX for free for 90 days (3 months), if you do not cancel before time expires the programs are ADDED to your bill, I believe the combined package would be $26 plus taxes for about $28. Again details would be on billing line items.

 

Another thought, if your a new account and downgrade your package (lower TV or internet speed) within the first 30 days you would be charged a $25 downgrade fee.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 7
Contributor

Re: Bill higher than expected

I am sorry if I am disrespectful but answering a question as an ATT employee means that you are representing the company. Stating in a tiny orange box that it does not represent ATT's position is just a way to avoid liabilities. If you can't stand by your promotions, do not offer them. As a customer, I am always checking the customers' comments about a company before I place any order. This is not good customer service.

Message 3 of 7
Employee

Re: Bill higher than expected

@Viligant you are not being disrespectful.....

 

The orange box is the disclaimer that I am a company employee, a premise tech that installs/repairs Uverse products. However I am volunteering to answer questions on my own time, am not a paid company represent I've on this site and thus my answers are my own and not the company's.

 

Edit: I am merely pointing out some fine print details that people seldom every read when entering into a contract.

 

Terms of service http://www.att.com/u-verse/att-terms-of-service.jsp for tv and voice
Terms of service for internet http://www.att.com/shop/internet/att-internet-terms-of-service.html
Fine print http://www.att.com/u-verse/explore/offer-details.jsp

 

End edit.

 

For official communication will need to read press releases, or call, chat or PM a paid company employee to address your concerns.

 

There are others such as myself both here and on DSLREPORTS/Uverse as well as other sites that share but do not represent any official policy.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 7
Contributor

Re: Bill higher than expected

So my bill was around 150 and the promotion expired and then it jumped to 248. I called in and they said they could not get me on another promotion until I said I'd switch then a supervisor got on the line and we talked for a bit in which I downgraded my services to get on a new promotion for a bill of 151 with less channels. I made sure to ask that is what I would pay each month included all fees and taxes. To my surprise my autopay ended up being 179. Do they target autopay customers to charge them more? Since they may not check all the time? I spent over an hour on the phone to get my bill down only to be surprised at the end. Not quite sure if this is what ATT considers good customer service. I've been a uverse customer for about 6 years now.
Message 5 of 7
Professor

Re: Bill higher than expected

Review your bill. You should be able to find why there is a $28 difference. When you see what it is, post back here and we'll try to explain it.

My bill for services is $137 but taxes and fees push it to 147.
Message 6 of 7
Contributor

Re: Bill higher than expected

Since ATT  took over Direct TV my bill has gone up a few dollars every month, without any notice to me. I'm on a fixed income, and an elderly lady, I can't pay 66+, this is not what I agreed to. It has rained 6 days, you know what that means no signal, on and off every 2 or 3 hrs, and you want to raise my bill, you can have your dish, its not worth what you charge.

 

Message 7 of 7
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