- edited 04-28-2016 4:22 AM
Not knowing the details of your last phone call or the specifics of bill....
If talking about promotional pricing ....
Promotional pricing applies to service rates only and excludes taxes, equipment fees, and other charges, including a $49 service activation fee, city video cost recovery fees, where applicable, and a Broadcast TV surcharge. Residential customers only. Credit restrictions may apply. Pricing, programming, and features subject to change at any time without notice.
Thus a quote of 109.99 as a promotion price would not include....
The gateway fee $7, the local broadcast fee $4.99, any area franchise fee, any taxes.... These can add $20-$25 to the promotional price.
Additional your bill may be two bills, a prorated (date range) of current billing cycle PLUS next full month that could result in your bill being higher than expected.
Please carefully review in your entire bill to understand why the bill is $28 higher than expected.
Edit: you may have had a change such as a promotion expiring....
Receive HBO/CINAMAX for free for 90 days (3 months), if you do not cancel before time expires the programs are ADDED to your bill, I believe the combined package would be $26 plus taxes for about $28. Again details would be on billing line items.
Another thought, if your a new account and downgrade your package (lower TV or internet speed) within the first 30 days you would be charged a $25 downgrade fee.
04-28-2016 5:19 AM
I am sorry if I am disrespectful but answering a question as an ATT employee means that you are representing the company. Stating in a tiny orange box that it does not represent ATT's position is just a way to avoid liabilities. If you can't stand by your promotions, do not offer them. As a customer, I am always checking the customers' comments about a company before I place any order. This is not good customer service.
- edited 04-28-2016 5:35 AM
@Viligant you are not being disrespectful.....
The orange box is the disclaimer that I am a company employee, a premise tech that installs/repairs Uverse products. However I am volunteering to answer questions on my own time, am not a paid company represent I've on this site and thus my answers are my own and not the company's.
Edit: I am merely pointing out some fine print details that people seldom every read when entering into a contract.
Terms of service http://www.att.com/u-verse/att-terms-of-service.jsp for tv and voice
Terms of service for internet http://www.att.com/shop/internet/att-internet-terms-of-service.html
Fine print http://www.att.com/u-verse/explore/offer-details.jsp
For official communication will need to read press releases, or call, chat or PM a paid company employee to address your concerns.
There are others such as myself both here and on DSLREPORTS/Uverse as well as other sites that share but do not represent any official policy.
05-05-2016 11:24 AM
- edited 05-05-2016 1:39 PM
02-23-2019 2:24 PM
Since ATT took over Direct TV my bill has gone up a few dollars every month, without any notice to me. I'm on a fixed income, and an elderly lady, I can't pay 66+, this is not what I agreed to. It has rained 6 days, you know what that means no signal, on and off every 2 or 3 hrs, and you want to raise my bill, you can have your dish, its not worth what you charge.
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